Seasonal Holiday Retail Supervisor Lead Guest Experience

Cherry Hill Programs, Inc; Johnson City (TN); On-site; USD 19,000 - 30,000; Part time

Benefits offered by this job

Free Santa visit

Photo prints 10

Holiday cards 10

Santa message

Pixie Post access

Job summary

Cherry Hill Programs at The Mall at Johnson City seeks an enthusiastic Seasonal Holiday Retail Assistant Manager to support daily photo operations and lead a seasonal team. You will drive sales, ensure top guest service, and help create magical holiday memories for families.

As Assistant Local Manager, you’ll assist with training, scheduling, inventory, and opening/closing procedures, while delivering outstanding guest experiences and maintaining company standards throughout the holiday season.

Qualifications

• Must be at least 18 years old.
• Strong communication, organization, time management, and problem-solving skills.
• Must be comfortable in a cash handling/sales transaction position.
• Ability to lead a team, work independently, and make sound decisions.
• Availability to attend required pre-season training.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods.
• Available to work a minimum of 20 hours a week or as needed.
• Ability to lift and carry equipment up to 10–25 pounds and stand for prolonged periods of time.

Responsibilities

• Promote a positive, collaborative environment while upholding company values and policies.
• Support opening-day preparations, including hiring completion, inventory, equipment setup/testing, scheduling, training, and opening/closing procedures.
• Capture photos and help guests choose memorable souvenirs to take home.
• Photography experience not required.
• Resolve customer concerns and service issues to support a positive guest experience.
• Lead by example and reinforce procedures set by senior management.
• Troubleshoot technical issues and elevate to IT or Local Management as needed.
• Assist the Local Manager with inventory, scheduling, training, recruiting, and other administrative tasks.
• Perform other duties as assigned.

Skills

Leadership experience

Sales performance

Customer service

Cash handling

Scheduling

Communication

Education

High school diploma or equivalent

Job description

Cherry Hill Programs at The Mall at Johnson City seeks an enthusiastic Seasonal Holiday Retail Assistant Manager to support daily photo operations and lead a seasonal team. You will drive sales, ensure top guest service, and help create magical holiday memories for families.

As Assistant Local Manager, you’ll assist with training, scheduling, inventory, and opening/closing procedures, while delivering outstanding guest experiences and maintaining company standards throughout the holiday season.