Seasonal Holiday Retail Lead – Drive Magic & Guest Service

Cherry Hill Programs; Baton Rouge (LA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Same day pay

Employee Referral Program

Growth opportunities within division

One free Santa visit for friends and/​

10 photo prints

10 free holiday cards

Digital Santa message

Pixie Post access

Job summary

Cherry Hill Programs in Baton Rouge seeks a Local Manager to lead the team delivering memorable Santa visits and high-quality photo experiences. You will supervise daily operations, drive sales, and ensure outstanding guest service from start to finish.

You’ll recruit and train staff, create schedules, and coordinate with venues to uphold service standards while managing deposits and financial paperwork. A fast-paced, customer-focused environment awaits.

Qualifications

• Must be at least 18 years old.
• Strong communication, organization, time management, and problem-solving skills.
• Ability to lead a team, work independently, and make sound decisions.
• Availability for required pre-season training.
• Flexible schedule including evenings, weekends, holidays, and peak periods.
• Able to work ~40 hours per week with additional hours as needed.
• Ability to lift and carry equipment up to 25 pounds and stand for long periods.

Responsibilities

• Lead and develop a productive team focused on guest experiences.
• Create schedules and ensure adequate staffing across shifts.
• Recruit, hire, train, and onboard team members.
• Oversee daily operations and performance of the site.
• Respond to business calls and emails promptly.
• Drive sales, cash handling compliance, and team performance.
• Verify deposits and financial paperwork.
• Coach staff to deliver exceptional service.
• Build relationships with venue partners and vendors.
• Collaborate with host venues to support operations.
• Manage seasonal setup, breakdown, and equipment security.
• Perform additional duties as assigned.

Skills

Leadership

Staffing

Scheduling

Coaching

Sales performance

Guest experience

Communication

Organization

Education

High school diploma or equivalent

Job description

Cherry Hill Programs in Baton Rouge seeks a Local Manager to lead the team delivering memorable Santa visits and high-quality photo experiences. You will supervise daily operations, drive sales, and ensure outstanding guest service from start to finish.

You’ll recruit and train staff, create schedules, and coordinate with venues to uphold service standards while managing deposits and financial paperwork. A fast-paced, customer-focused environment awaits.