Seasonal Healthcare Licensed Training Manager

TTEC; Austin (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company where you can ignite your career as a Training Manager. In this dynamic role, you will manage training programs, ensuring your team excels while delivering exceptional customer service. With a commitment to diversity and inclusion, this organization fosters a supportive environment where you can grow and thrive. Embrace the opportunity to make a real difference in the lives of both customers and employees, all while being part of a community that values your contributions. If you have a passion for helping others and a knack for training, this is the perfect place for you.

Qualifications

• 1+ years managing training or adult learning programs.
• 4+ years in training or adult learning.
• Strong customer and employee-focused mindset.

Responsibilities

• Manage day-to-day operations and reporting.
• Improve key success metrics related to training goals.
• Develop and coach the team to excel.

Skills

Management of training programs

Data analysis and reporting

Customer service

Team-building

Coaching skills

MS Office (Excel, Outlook, PowerPoint)

Call center experience

Active Resident State Health Insurance License

Tools

Oracle

Kronos

Tandberg

Job description

Training Manager

Be the spark that brightens days and ignites your career with TTEC's award-winning employment experience.

Our employees have spoken: our purpose, team, and company culture are amazing, and our Great Place to Work certification in the United States confirms it!

What You'll Do

Do you have a passion for helping others and providing peace of mind? In this role, you'll work to resolve customer issues before escalating them. Whether it's quickly getting answers for customers, consulting on products with compassion, or resolving issues with a smile, you'll make the difference between an average and an exceptional customer experience.

You'll report to the Training Manager and impact your team and learners by managing training programs.

During a Typical Day, You'll

• Manage day-to-day operations, processes, and reporting
• Improve key success metrics related to training goals
• Deliver excellent customer service and communication
• Develop, coach, support, and evaluate the team to help them excel
• Ensure your team has the tools, systems, and support needed to perform effectively

What You Bring to the Role

• Minimum 1 year of experience managing training or adult learning programs
• At least 4 years of experience in training or adult learning
• Team-building and nurturing an inclusive learning environment
• Encouraging coaching skills
• Data analysis and reporting skills
• Customer and employee-focused mindset
• Working knowledge of MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg, or ability to learn new technology quickly
• Call center experience
• Active Resident State Health Insurance License

Compensation and Benefits

• Estimated range: $22-$25/hr
• For more information, visit TTEC Benefits

A Bit More About Your Role

We will train you to become a subject matter expert, enabling you to provide top-tier service via voice, chat, or email. Your caring and supportive nature will shine through as you assist customers. You'll also have opportunities to make new friends within the TTEC community and grow your career in a dynamic, family-friendly environment.

About TTEC

Our business is about making customers happy. Since 1982, we've helped companies create engaging, satisfied, and profitable customer experiences through a blend of humanity and technology. We serve many leading brands, communicating via voice, messaging, text, and video chat daily. These exceptional experiences start with you.

Our Commitment to Diversity

TTEC is proud to be an equal opportunity employer. We consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are dedicated to building a diverse and inclusive workforce that respects and empowers different cultures and perspectives. We aim to reflect the communities we serve, delivering outstanding service and technology while fostering a respectful, inclusive environment where everyone feels valued and authentic. Diversity is our strength, enriching our perspectives and contributions.

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