Seasonal Healthcare Licensed Training Manager

TeleTech Holdings, Inc.; Austin (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Training Manager to lead and inspire a team in delivering exceptional training experiences. This role offers the chance to make a significant impact by managing day-to-day training operations and fostering an inclusive learning environment. You'll be at the forefront of enhancing customer service through effective training programs, ensuring your team has the necessary tools and support to excel. If you have a passion for coaching and a commitment to developing others, this opportunity in a dynamic and supportive atmosphere is perfect for you. Join a company that values diversity and empowers its employees to thrive.

Qualifications

• Minimum 1 year managing training programs, 4+ years in adult learning.
• Strong focus on customer service and team support.

Responsibilities

• Manage operations and reporting for training programs.
• Develop and evaluate the team to achieve training goals.

Skills

Team building

Coaching skills

Data analysis

Customer-focused mindset

Communication skills

Education

Experience in training and adult learning

Active Resident State Health Insurance License

Tools

MS Office (Excel, Outlook, PowerPoint)

Oracle

Kronos

Tandberg

Job description

Training Manager

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!

What You’ll Do - Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

You’ll report to the Training Manager. In this role, you’ll impact your team and learners through managing the training programs.

During a Typical Day, You’ll

1. Manage day-to-day operations, processes, and reporting
2. Improve the key success metrics associated with training goals
3. Deliver excellent customer service and communication
4. Develop, coach, support, and evaluate the team to help them reach for amazing
5. Ensure your team has the tools, systems, and support needed to perform training performance

What You Bring to the Role

1. 1-year minimum experience managing training and/or adult learning programs
2. 4+ years’ experience in training and/or adult learning
3. Team building and nurturing an inclusive learning environment
4. Encouraging coaching skills
5. Data analysis and reporting skills
6. Customer and employee focused mindset
7. Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly
8. Call center experience
9. Have an active Resident State Health Insurance License

Compensation and Benefits

1. The anticipated range for individuals expressing interest in this position is $22-$25/hr.
2. Visit www.mybenefits.ttec.com for more information.

A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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