Seasonal Healthcare Customer Service Representative – Remote in North Carolina

TeleTech Holdings, Inc.; Concord (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a compassionate Healthcare Customer Service Representative to join their remote team in North Carolina. This role is pivotal in enhancing customer experiences by providing timely and effective support. You will engage with customers, addressing their inquiries and resolving issues with empathy and professionalism. The company prides itself on a supportive culture that fosters career growth and inclusivity. With a competitive hourly wage and performance bonuses, this position offers a fantastic opportunity to make a difference in people's lives while advancing your career in a dynamic environment.

Benefits

PTO

Tuition Reimbursement

Health and Wellness Incentives

Performance Bonus Opportunities

Qualifications

• 6+ months of customer service experience required.
• High school diploma or equivalent is necessary.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to resolve customer issues.

Skills

Customer Service Experience

Integrity

Communication Skills

Education

High School Diploma or Equivalent

Tools

USB Wired Headset

Smartphone

High-Speed Internet

Job description

Job Description - Seasonal Healthcare Customer Service Representative – Remote in North Carolina (043TT)

Seasonal Healthcare Customer Service Representative – Remote in North Carolina

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Healthcare Customer Service Representative working remotely in North Carolina, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!

What You’ll be Doing

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• 6 months or more of customer service experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• High school diploma or equivalent
• High speed internet (> 15 mbps)
• While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
• Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage range of $16 to $17 per hour plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.