Seasonal Guest Services Supervisor — Ski Resort

Mountain-Capital-Partners; Flagstaff (AZ); Sur place; USD 19 000 - 30 000; Temps partiel

Résumé du poste

Mountain-Capital-Partners is seeking a Seasonal Guest Services Lead at Arizona Snowbowl in Flagstaff, AZ. The role centers on supervising the Guest Services team, handling guest concerns, and ensuring smooth daily operations during peak periods.

The ideal candidate has prior guest services experience, strong communication skills, and a commitment to exceptional guest experiences while supporting safety policies and collaboration with mountain operations.

Qualifications

• Must be 18 years or older and have a HS Diploma or equivalent.
• Previous Guest Service experience is required.
• Strong verbal and written communication skills are essential.
• Exceptional customer service with a focus on guest experiences.
• Ability to multitask and manage time in a fast-paced setting.
• Willingness to work weekends, holidays, and peak periods.

Responsabilités

• Supervise daily Guest Services team activities and schedule staff.
• Escalate and resolve guest concerns promptly and professionally.
• Train and mentor new and returning staff on procedures and systems.
• Monitor queues and adjust staffing to minimize wait times.
• Ensure accurate cash handling and end-of-shift reconciliation.
• Collaborate with Ski Patrol, Ticketing, Rentals, Parking, and Mountain Operations.
• Enforce safety, lift access, and guest conduct policies.
• Assist with interviews and onboarding for seasonal staff.
• Maintain a clean, welcoming guest services area and lost-and-found.
• Complete incident reports and communicate issues to management.

Connaissances

Verbal communication

Written communication

Customer service

Multitasking

Time management

Weekend/holiday flexibility

Formation

HS Diploma or equivalent

Outils

Google Workspace

POS software

Ticketing software

Description du poste

Mountain-Capital-Partners is seeking a Seasonal Guest Services Lead at Arizona Snowbowl in Flagstaff, AZ. The role centers on supervising the Guest Services team, handling guest concerns, and ensuring smooth daily operations during peak periods.

The ideal candidate has prior guest services experience, strong communication skills, and a commitment to exceptional guest experiences while supporting safety policies and collaboration with mountain operations.