Seasonal Guest Services Specialist - Ski Resort

Mountain-Capital-Partners; Flagstaff (AZ); On-site; USD 17,000 - 25,000; Full time

Job summary

Arizona Snowbowl in Flagstaff, AZ is seeking a Guest Services Associate to welcome guests and provide information on tickets, rentals, and ski programs. You will work across ticketing, call center, season pass management, and lesson support, delivering top-notch service in a fast-paced environment.

This seasonal role requires excellent communication, reliability, and the ability to stay calm under pressure, with weekend and holiday availability a must.

Qualifications

• HS diploma or equivalent required.
• At least one year of cashier experience preferred.
• Excellent written and verbal communication skills.
• Exceptional customer service skills with a focus on guest experiences.
• Ability to multitask and manage time in a fast-paced environment.
• Flexibility to work weekends, holidays, and peak periods.

Responsibilities

• Ticketing, rentals, call center, season pass management, and lesson program support.
• Traffic direction and providing general information to guests.
• Maintain safety and professionalism in all interactions.
• Stand and walk for long shifts and navigate snowy terrain.
• Provide accurate directions and assistance on mountain geography.

Skills

Customer service

Communication skills

Multitasking

Cash handling

Attendance reliability

Teamwork

Problem solving

Flexibility

Cashier experience

Basic math skills

Education

High school diploma

Tools

POS software

Ticketing software

Job description

Arizona Snowbowl in Flagstaff, AZ is seeking a Guest Services Associate to welcome guests and provide information on tickets, rentals, and ski programs. You will work across ticketing, call center, season pass management, and lesson support, delivering top-notch service in a fast-paced environment.

This seasonal role requires excellent communication, reliability, and the ability to stay calm under pressure, with weekend and holiday availability a must.