Seasonal Guest Services & PBX Agent

Hyatt Hotels Corporation; Palm Springs (CA); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

401k + match

Continued learning

Employee Assistance Programs

Complimentary colleague meals

Discounted hotel rooms

Job summary

Thompson Palm Springs, a Hyatt Hotels Corporation property, is seeking a guest-focused PBX/Guest Services Agent for a seasonal, on-site role in Palm Springs. You will act as the voice and hub for guest communications, handling calls, messages, wake-up calls, emails, and work orders to ensure a seamless guest experience.

The position is temporary through Memorial Day 2027, nonexempt and hourly, with a budgeted rate of $20.00 per hour.

Qualifications

• Previous hotel PBX, telephone operator, front desk, or guest-services experience preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to manage multiple requests simultaneously.
• Familiarity with PBX systems, hotel software, Zingle, email, and work-order platforms such as HotSOS/Amadeus preferred.
• Availability to work flexible shifts, weekends, and holidays.

Responsibilities

• Answer and route incoming calls promptly and professionally using the hotel PBX system.
• Provide accurate information about hotel amenities, dining outlets, events, services, and local attractions.
• Manage wake-up calls, guest and staff messages, voicemail requests, and call transfers.
• Monitor and respond to guest communications through Zingle and other approved text-message platforms.
• Monitor shared email communications and route requests to the appropriate departments.
• Create, update, prioritize, and follow up on guest-service work orders.
• Coordinate requests with housekeeping, engineering, security, valet, bell services, food and beverage, spa, and other departments.
• Document guest interactions, requests, incidents, and shift handoffs accurately.
• Follow up on open requests and communicate delays or updates to guests.
• Handle emergency and security-related calls calmly while following hotel safety procedures.
• Protect guest privacy and maintain a polished, discreet, and service-focused approach.

Skills

Verbal communication

Written communication

Attention to detail

Multitasking

Tools

PBX systems

Zingle

HotSOS

Amadeus

Email platforms

Job description

Thompson Palm Springs, a Hyatt Hotels Corporation property, is seeking a guest-focused PBX/Guest Services Agent for a seasonal, on-site role in Palm Springs. You will act as the voice and hub for guest communications, handling calls, messages, wake-up calls, emails, and work orders to ensure a seamless guest experience.

The position is temporary through Memorial Day 2027, nonexempt and hourly, with a budgeted rate of $20.00 per hour.