Seasonal Guest Services Manager

Vail Resorts; Truckee (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Ski/Mountain Passes

Employee discounts

401(k) Retirement Plan

Employee Assistance Program

Training and professional development

Referral Program

Job summary

Vail Resorts in Truckee, CA is hiring for winter seasonal roles across multiple guest-service functions. The Assistant Manager leads a team of agents, greeters, and leads to deliver an unforgettable guest experience, aligning with Epic Service standards.

Roles offer competitive hourly wages, free passes, and extensive employee perks while supporting ongoing development. Starting wages range from $25.00 to $28.60 per hour, with full-time winter seasonal hours available.

Qualifications

• High School Diploma or GED; some college preferred.

Responsibilities

• Oversee Guest Service Delivery across teams and processes.
• Lead and develop a high-performing Guest Services team.
• Design and refine processes to improve service quality and efficiency.
• Collaborate with resort leadership to align on goals and succession planning.
• Foster a safe, inclusive team culture and address concerns proactively.

Skills

Leadership

Team management

Operational excellence

Safety adherence

Education

High School Diploma or GED

Job description

Vail Resorts in Truckee, CA is hiring for winter seasonal roles across multiple guest-service functions. The Assistant Manager leads a team of agents, greeters, and leads to deliver an unforgettable guest experience, aligning with Epic Service standards.

Roles offer competitive hourly wages, free passes, and extensive employee perks while supporting ongoing development. Starting wages range from $25.00 to $28.60 per hour, with full-time winter seasonal hours available.