Ski Resort Guest Services Pro — Free Passes

Vail Resorts; Truckee (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Free passes for employees

Employee discounts on lodging, food, 3

401(k) Retirement Plan

Employee Assistance Program

Professional development and training

Referral Program

Job summary

Vail Resorts in Truckee, California, is seeking staff for winter seasonal positions. Starting wage is $20.00 per hour with full-time and part-time hours available. Responsibilities include greeting guests, handling inquiries, and coordinating equipment services and reservations.

Housing may be available, with opportunities for training and advancement within the resort network. Applicants should be enthusiastic, customer-focused, and fluent in English, with strong communication and teamwork

Qualifications

• Previous guest service experience helpful.
• Must be enthusiastic, friendly, well-presented and guest-focused.
• Excellent communication skills and ability to handle guest interactions professionally.

Responsibilities

• Create a welcoming first impression for guests.
• Acknowledge guests promptly and deliver exceptional guest service in a fast-paced environment.
• Resolve guest issues within authority and escalate as needed to upper management.
• Maintain professionalism and build rapport with guests and colleagues.
• Assist with equipment storage, tuning, and retrieval and process guest requests accurately.
• Sell/up-sell resort products using the resort Point of Sale system.

Skills

Guest service

English fluency

Communication

Team player

Job description

Vail Resorts in Truckee, California, is seeking staff for winter seasonal positions. Starting wage is $20.00 per hour with full-time and part-time hours available. Responsibilities include greeting guests, handling inquiries, and coordinating equipment services and reservations.

Housing may be available, with opportunities for training and advancement within the resort network. Applicants should be enthusiastic, customer-focused, and fluent in English, with strong communication and teamwork