Seasonal Guest Services Lead - Ski Resort

Vail Resorts; Beaver Creek (CO); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Free passes

Discount lift tickets

Free ski lessons

Retail discounts

401(k) plan

Employee assistance

Training & development

Referral program

Job summary

Vail Resorts is hiring a Winter Seasonal Advanced Guest Services Attendant in Beaver Creek, CO. The role supports call center agents, answers guest questions about resort activities, and handles escalations with professionalism.

The position offers full-time and part-time hours, 18+ age requirement, and housing availability for the winter season 2026/2027. Starting wage ranges from $22.00 to $26.88 per hour, with housing options and extensive training provided.

Qualifications

• High school diploma or equivalent required.
• Previous experience in guest service required.
• Ability to work outside, on your feet, in all weather conditions for long periods of time.
• Microsoft Office proficiency required.
• Flexible schedule including weekends and holidays required.
• Read, write, speak, and comprehend English required.
• College degree preferred.
• Previous experience in Lodging/Hospitality/Call Center preferred.
• Previous supervisory experience preferred.

Responsibilities

• Responsible for ongoing training and development of new and existing staff.
• Supervise shifts—handling escalations, room-moves, team needs, and tasks assigned by manager.
• Receive housekeeping requests from guests, owners, employees and dispatch to appropriate housekeeping department.
• Receive maintenance requests from guests, owners and employees and dispatch to appropriate Property Management office and log all calls.
• Dispatch Keystone Emergency Services per established procedures, log all dispatches, contact additional agencies/resources as needed.
• Explain guest pay folios over the telephone and e-mail receipts.
• Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.
• Assist Owners and Guests with luggage, room-moves, wheelchairs, cribs and rollaway beds.
• Other duties as assigned.

Skills

Guest service experience

English proficiency

Microsoft Office

Education

High school diploma or equivalent

College degree - preferred

Tools

Microsoft Office

Job description

Vail Resorts is hiring a Winter Seasonal Advanced Guest Services Attendant in Beaver Creek, CO. The role supports call center agents, answers guest questions about resort activities, and handles escalations with professionalism.

The position offers full-time and part-time hours, 18+ age requirement, and housing availability for the winter season 2026/2027. Starting wage ranges from $22.00 to $26.88 per hour, with housing options and extensive training provided.