Seasonal Guest Service Trainer

Delaware North Co; Wyoming; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Employee discounts – 30% off non-groce

Flexible work schedules

Urgent care access – $8.19/week

Recreational opportunities (YCERP)

Training & internal mobility

Job summary

Delaware North Parks and Resorts is seeking a seasonal Trainer to join our Yellowstone General Stores team in Yellowstone National Park, Wyoming. You will train and support associates to deliver excellent guest service, using training modules, conducting sessions, and supporting train-the-trainer programs during the 2027 Spring/Summer season.

Ideal candidates thrive in fast-paced environments, have guest service experience, and possess strong verbal communication.

Qualifications

• Experience with training, supporting, and leading teams preferred.
• Strong attention to detail and verbal communication skills required.
• Must have a valid driver’s license and a clean driving record.

Responsibilities

• Learn all training modules (alcohol, food safety, Netsuite) and POS modules to train incoming associates.
• Lead training sessions for all associates and adapt your training style as needed.
• Assist in train-the-trainer for store supervisory team members on-site.
• Track training completion and report updates to compliance.
• Communicate training feedback to store management.

Skills

Training

Leadership

Guest service

Communication

Tools

Netsuite

POS systems

Job description

Delaware North Parks and Resorts is seeking a seasonal Trainer to join our Yellowstone General Stores team in Yellowstone National Park, Wyoming. You will train and support associates to deliver excellent guest service, using training modules, conducting sessions, and supporting train-the-trainer programs during the 2027 Spring/Summer season.

Ideal candidates thrive in fast-paced environments, have guest service experience, and possess strong verbal communication.