Seasonal Guest Experience Ambassador

Atlanta Botanical Garden; Atlanta (GA); On-site; USD 17,000 - 24,000; Part time

Job summary

The Guest Experience Associate operates in various locations at Atlanta Botanical Gardens to include greeting guests, answering questions, directing guests, and scanning tickets.

This is a temporary position, the season will begin mid-October and continue through January 10th. The role supports guest services across the garden, providing information on memberships, ticket prices, schedules, and events while guiding guests to services and venues.

Qualifications

• High school diploma or equivalent education preferred.
• Minimum of 6 months experience in hospitality or customer service industry preferred.
• Must be at least 18 years of age or older.
• Must understand, read, write, and speak the English language.
• Must be able to maintain a good working relationship with coworkers.
• Must be able to work days, nights, weekends, and holidays.
• Must have excellent communication skills and sense of appropriateness to converse with employees and guests.
• Must be able to understand a computer’s basic functions and operate it.
• Must be able to take direction from others in a fast-paced environment.
• Must be able to work independently and as part of a team.

Responsibilities

• Greet guests with a smile and a verbal welcome using an enthusiastic and pleasant manner
• Provide guests with information about garden memberships, ticket prices, schedules, and garden special events
• Provide guests with directions to food and merchandise venues, offices, and special events
• Communicate correct product information to guests regarding coupons, special offers, and upcoming events
• Scan tickets of guests upon entry and ensure proper ticket usage
• Interact with guests while maintaining a festive atmosphere
• Maintain clean working environment, alert MOD of lighting outages
• Assist in other areas of the department such as trains or any location throughout the garden
• Additional duties may be assigned, management retains the discretion to change or add to the duties of this position at any time

Skills

Customer service

Communication

Teamwork

English proficiency

Hospitality experience

Education

High school diploma

Tools

Computer basics

Job description

The Guest Experience Associate operates in various locations at Atlanta Botanical Gardens to include greeting guests, answering questions, directing guests, and scanning tickets.

This is a temporary position, the season will begin mid-October and continue through January 10th. The role supports guest services across the garden, providing information on memberships, ticket prices, schedules, and events while guiding guests to services and venues.