Seasonal Guest Experience Specialist

Hogsalt; Chicago (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

partially subsidized medical

dental

vision

life insurance

a 401(k) program

commuter benefits

dining discounts and rewards

vested paid time off

Job summary

Small Cheval – Lincoln Square, part of Hogsalt, is seeking dedicated and experienced Service Team Members for a full-time seasonal role at $12.62 an hour plus tips. Service Team Members are responsible for creating the Guest Experience.

The ideal candidate brings at least 1 year in a high-volume restaurant, open availability for evenings and weekends, and the ability to lift up to 50 lbs. Benefits include medical, dental, vision, 401(k), commuter benefits, dining discounts, and accrued paid time

Qualifications

• At least 1 year of experience in a high-volume restaurant environment.
• Must have open availability including evenings, weekends, and holidays.
• Must be able to frequently lift and carry up to 50 lbs.
• Valid Food Handler & Basset certifications are required for this role.
• Kitchen/Culinary experience is a plus.

Responsibilities

• Ensure the overall guest experience exceeds expectations, always anticipating guests' needs.
• Understand and respond knowledgeably to questions about the restaurant and menu.
• Use tact and good judgment when dealing with guest challenges and respond to guest needs with patience and courtesy.
• Ensure all Steps of Service are completed for each guest, including placing the order, delivering food and beverage, and checking in throughout the meal.
• Proficiently operate all necessary tools and equipment, including the POS system, Small Cheval Guest App, and Small Cheval Gift Cards.
• Prepare cocktails, draft beers, and ice cream products for guests according to the Hogsalt Recipe Index.
• Assist with prep & general store organization (cutting garnishes, preparing sauces, restocking dry goods) as needed.
• Assist with maintaining store cleanliness (washing & sanitizing dishes, countertops, tables, removing and replacing garbages).

Skills

Restaurant experience

Customer service

Team player

Job description

Small Cheval – Lincoln Square, part of Hogsalt, is seeking dedicated and experienced Service Team Members for a full-time seasonal role at $12.62 an hour plus tips. Service Team Members are responsible for creating the Guest Experience.

The ideal candidate brings at least 1 year in a high-volume restaurant, open availability for evenings and weekends, and the ability to lift up to 50 lbs. Benefits include medical, dental, vision, 401(k), commuter benefits, dining discounts, and accrued paid time