Seasonal Guest Experience Leader

Lululemon Athletica; Kentucky; On-site; USD 29,000 - 34,000; Part time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Parenthood top‑up

Development course offerings

Mentorship programs

Job summary

lululemon is seeking a Guest Experience Lead for a Seasonal contract at Easton Town Center to ensure guests receive a quality in-store experience. You will lead from the floor, provide technical product education, and drive store performance with the team toward sales goals.

The role requires 1 year of retail or customer experience and some leadership or mentoring experience. Shifts vary, including mornings, afternoons, evenings, weekends and holidays.

Qualifications

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations).
• Some experience in leading, mentoring, or delegating with others.

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfil the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in‑the‑moment recognition, coaching, demonstrations, and hands‑on experiences.

Skills

Retail experience

Leadership

Education

High school diploma/GED

Job description

lululemon is seeking a Guest Experience Lead for a Seasonal contract at Easton Town Center to ensure guests receive a quality in-store experience. You will lead from the floor, provide technical product education, and drive store performance with the team toward sales goals.

The role requires 1 year of retail or customer experience and some leadership or mentoring experience. Shifts vary, including mornings, afternoons, evenings, weekends and holidays.