Seasonal Guest Experience Host - Winter Wonderland

Cape Resorts Group; Cape May (NJ); On-site; USD 22,000 - 23,000; Part time

Job summary

Cape Resorts/Congress Hall in Cape May, NJ is seeking team members for seasonal part-time roles to support the Guest Experience Team during Winter Wonderland events. Positions include Train Driver, Train Attendant, Carousel Attendant, Ticket Booth Cashier, Santa's Workshop Elf, Santa's Helper and Mascot Handler.

Responsibilities include assisting on event days, guiding groups, handling reservations and payments, and resolving guest concerns while upholding the Cape Resorts values and standards.

Qualifications

• 1-2 years of experience in hospitality preferred
• Must be available on weekends and holidays
• Maintain a neat and clean appearance per Cape Resorts standards
• Basic knowledge of Cape May and the Cape Resorts properties is a plus

Responsibilities

• Assists on day-of event and participates where most needed.
• Acts on behalf of the Guest Experience Team as a Host and guides groups of all ages in activities and attractions.
• Manages reservations, collects payments, and ensures appropriate accounting for necessary events.
• Resolves any issues, complaints, and/or problems to ensure guest satisfaction.
• Represents Cape Resorts/Congress Hall in a positive light by expressing enthusiasm, energy and positive vibes within the organization and consistently upholds the company ethics and values

Skills

Enthusiastic

Charismatic

Excellent verbal communication

Group leadership

Flexible

Organized

Punctual

Problem solving

Stand for long periods

Reliable transportation

Job description

Cape Resorts/Congress Hall in Cape May, NJ is seeking team members for seasonal part-time roles to support the Guest Experience Team during Winter Wonderland events. Positions include Train Driver, Train Attendant, Carousel Attendant, Ticket Booth Cashier, Santa's Workshop Elf, Santa's Helper and Mascot Handler.

Responsibilities include assisting on event days, guiding groups, handling reservations and payments, and resolving guest concerns while upholding the Cape Resorts values and standards.