Seasonal Guest Experience Concierge

Northgate Resorts; Village of Weedsport (NY); On-site; USD 22,000 - 32,000; Full time

Job summary

Northgate Resorts, owner of a premier camp-resort portfolio, seeks a Guest Relations Staff member to deliver outstanding guest experiences. This seasonal, full-time or part-time position reports to the Guest Relations Supervisor and supports Express Check-ins, escorts guests to sites, and assists throughout their stay.

You will handle guest interactions, answer questions, upsell services, and help ensure policies are followed while maintaining a friendly, energetic demeanor in a fast-paced

Qualifications

• Customer service experience preferred
• Excellent communication and problem-solving abilities
• Ability to work nights, weekends and holidays
• Maintain upbeat, energetic guest interactions

Responsibilities

• Assist guests at check-in and escort to lodging or RV site
• Provide concierge-style information and resolve guest inquiries
• Upsell ancillary options and ensure prompt delivery
• Enforce park rules and assist with guest relations issues
• Document guest notes using POS and reservation systems
• Coordinate with staff to address guest requests

Skills

Basic computer skills

Customer service

Communication

Problem-solving

Multi-tasking

Positive attitude

Job description

Northgate Resorts, owner of a premier camp-resort portfolio, seeks a Guest Relations Staff member to deliver outstanding guest experiences. This seasonal, full-time or part-time position reports to the Guest Relations Supervisor and supports Express Check-ins, escorts guests to sites, and assists throughout their stay.

You will handle guest interactions, answer questions, upsell services, and help ensure policies are followed while maintaining a friendly, energetic demeanor in a fast-paced