Seasonal Guest Experience Concierge

Frederik Meijer Gardens & Sculpture Park; Grand Rapids (MI); Vor Ort; USD 17.000 - 25.000; Teilzeit

Zusammenfassung

Frederik Meijer Gardens & Sculpture Park is seeking a Guest Engagement & Experience Advisor for a seasonal, part-time role in Grand Rapids, MI. You will assist guests with admissions, exhibits, programs, events, and policies while delivering welcoming, accurate information and maintaining a warm, service-oriented approach.

The position emphasizes accessibility, inclusivity, and professional interactions in a dynamic, high-volume setting.

Qualifikationen

• Minimum of 1 year of customer service, hospitality, retail, attractions, entertainment, or guest-facing experience (required).
• Experience in high-volume, guest-centered environments.
• Experience with POS systems, ticketing platforms, membership systems, or guest databases.

Aufgaben

• Serve as a warm, professional first point of contact for all guests.
• Foster an inclusive and accessible environment for diverse audiences.
• Create positive interactions that reflect organizational values and service standards.
• Answer questions related to admissions, exhibits, programs, events, and policies.
• Provide clear, guest-friendly communication tailored to varying needs and situations.
• Assist guests with wayfinding, accessibility support, and general visitor information.
• Process ticket sales, membership renewals, registrations, and guest check-ins.
• Handle payments accurately and securely.
• Share membership opportunities in a welcoming, service-oriented manner.
• Respond calmly and professionally to guest concerns or complaints.
• Help resolve issues while maintaining a positive guest experience.
• Escalate complex situations appropriately when needed.
• Utilize ticketing, membership, and guest information systems accurately.
• Maintain attention to detail with transactions, data entry, and guest records.
• Protect guest privacy and confidential information.
• Collaborate with colleagues to support daily operations and events.
• Adapt to changing operational needs, schedules, and guest volume.

Kenntnisse

Customer service

Hospitality

Guest-facing

Communication

Ausbildung

High school diploma or GED

Tools

POS systems

Ticketing platforms

Membership systems

Guest databases

Jobbeschreibung

Frederik Meijer Gardens & Sculpture Park is seeking a Guest Engagement & Experience Advisor for a seasonal, part-time role in Grand Rapids, MI. You will assist guests with admissions, exhibits, programs, events, and policies while delivering welcoming, accurate information and maintaining a warm, service-oriented approach.

The position emphasizes accessibility, inclusivity, and professional interactions in a dynamic, high-volume setting.