Guest Engagement & Experience Advisor (Seasonal)

Frederik Meijer Gardens & Sculpture Park; Grand Rapids (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

Frederik Meijer Gardens & Sculpture Park is seeking a Guest Engagement & Experience Advisor for a seasonal, part-time role in Grand Rapids, MI. You will assist guests with admissions, exhibits, programs, events, and policies while delivering welcoming, accurate information and maintaining a warm, service-oriented approach.

The position emphasizes accessibility, inclusivity, and professional interactions in a dynamic, high-volume setting.

Qualifications

• Minimum of 1 year of customer service, hospitality, retail, attractions, entertainment, or guest-facing experience (required).
• Experience in high-volume, guest-centered environments.
• Experience with POS systems, ticketing platforms, membership systems, or guest databases.

Responsibilities

• Serve as a warm, professional first point of contact for all guests.
• Foster an inclusive and accessible environment for diverse audiences.
• Create positive interactions that reflect organizational values and service standards.
• Answer questions related to admissions, exhibits, programs, events, and policies.
• Provide clear, guest-friendly communication tailored to varying needs and situations.
• Assist guests with wayfinding, accessibility support, and general visitor information.
• Process ticket sales, membership renewals, registrations, and guest check-ins.
• Handle payments accurately and securely.
• Share membership opportunities in a welcoming, service-oriented manner.
• Respond calmly and professionally to guest concerns or complaints.
• Help resolve issues while maintaining a positive guest experience.
• Escalate complex situations appropriately when needed.
• Utilize ticketing, membership, and guest information systems accurately.
• Maintain attention to detail with transactions, data entry, and guest records.
• Protect guest privacy and confidential information.
• Collaborate with colleagues to support daily operations and events.
• Adapt to changing operational needs, schedules, and guest volume.

Skills

Customer service

Hospitality

Guest-facing

Communication

Education

High school diploma or GED

Tools

POS systems

Ticketing platforms

Membership systems

Guest databases

Job description

Position: Guest Engagement & Experience Advisor (Seasonal)

Location: Grand Rapids, MI

Job Id:897

# of Openings:4

Guest Engagement & Experience Advisor

Location: Grand Rapids, MI

Schedule: Part-Time, Seasonal, Hourly Non-Exempt | Up to 40 hours per week/130 hours per month, may include evenings and weekends | Anticipated employment period is through April 2027, based on operational needs. Employment is temporary and will conclude at the end of the season; continued or future employment is not guaranteed.

Department: Guest Services

Reports To: Guest Relations Manager

Direct Reports: None

Be Part of a World-Class Guest Experience

At Frederik Meijer Gardens & Sculpture Park, every guest interaction helps shape how visitors experience art, culture, nature, and hospitality. Our Guest Engagement & Experience team plays a vital role in creating a welcoming, inclusive, and memorable environment for guests from around the world

We are seeking aGuest Engagement & Experience Advisorwho enjoys helping people, solving problems, and delivering exceptional service in a dynamic, guest-focused environment. This role serves as a frontline ambassador for the organization, supporting ticketing, guest information, memberships, and overall visitor experience with professionalism, warmth, and care.

Why This Role Matters

This role is often one of the first and most consistent points of contact for our guests. Advisors help ensure every visitor feels welcomed, informed, supported, and valued throughout their experience. Through thoughtful service, operational awareness, and strong communication, this role directly contributes to guest satisfaction, accessibility, and the overall reputation of the organization.

What You’ll Do

Offer Welcoming & Inclusive Hospitality

• Serve as a warm, professional first point of contact for all guests
• Foster an inclusive and accessible environment for diverse audiences
• Create positive interactions that reflect organizational values and service standards

Support Guests & Visitor Communication

• Answer questions related to admissions, exhibits, programs, events, and policies
• Provide clear, guest-friendly communication tailored to varying needs and situations
• Assist guests with wayfinding, accessibility support, and general visitor information

Ticketing, Membership & Transactions

• Process ticket sales, membership renewals, registrations, and guest check-ins
• Handle payments accurately and securely
• Share membership opportunities in a welcoming, service-oriented manner

Guest Care & Service Recovery

• Respond calmly and professionally to guest concerns or complaints
• Help resolve issues while maintaining a positive guest experience
• Escalate complex situations appropriately when needed
• Utilize ticketing, membership, and guest information systems accurately
• Maintain attention to detail with transactions, data entry, and guest records
• Protect guest privacy and confidential information

Ensure Teamwork & Operational Excellence

• Support cleanliness, organization, and readiness of guest-facing spaces
• Collaborate with colleagues to support daily operations and events
• Adapt to changing operational needs, schedules, and guest volume

Ensure Teamwork & Operational Excellence

• Support cleanliness, organization, and readiness of guest-facing spaces
• Collaborate with colleagues to support daily operations and events
• Adapt to changing operational needs, schedules, and guest volume

What You Bring

• Minimum of 1 year ofcustomer service, hospitality, retail, attractions, entertainment, or guest-facing experience (required)
• Experience working in high-volume, guest-centered environments
• Experience with POS systems, ticketing platforms, membership systems, or guest databases
• Strong interpersonal, communication, and problem-solving skills
• Ability to remain calm, professional, and adaptable in fast-paced environments
• Strong attention to detail and accuracy with transactions and data entry
• Comfort learning and utilizing multiple systems and technologies
• Ability to work independently and collaboratively as part of a team
• Flexible available including evenings, weekends, and holidays
• Education:High school diploma or GED equivalent, preferred.
• Preferred:Customer service or hospitality-related certifications, preferred. First Aid/CPR/AED certification, preferred.

What Makes This Opportunity Unique

• Serve as a key ambassador for a nationally recognized cultural destination
• Interact with