Seasonal Guest Experience Ambassador

Hudson Yards Experiences; New York (NY); Presencial; USD 21.000 - 30.000; A tiempo parcial

Descripción de la vacante

Hudson Yards Experiences is seeking a Guest Experience Guide for the seasonal period. You will welcome, guide, and engage guests to create immersive, polished, and personalized experiences from arrival to departure.

The role emphasizes high-touch service, safety awareness, and brand presentation, with opportunities to contribute to guest satisfaction, memorable moments, and social sharing.

Formación

• High school diploma or equivalent is required.
• 2-3 years of prior experience in a guest-facing role (retail, hospitality, hotels, restaurants, attractions, or similar).
• Strong verbal communication and interpersonal skills.
• Ability to confidently and naturally initiate guest interactions.
• Availability to commit to a minimum of 2 evenings shifts, 2 weekend shifts, 1 weekday shift, and holidays.

Responsabilidades

• Deliver Sky-High Hospitality with warmth, enthusiasm, and professionalism.
• Proactively engage guests and anticipate needs to create elevated service moments.
• Personalize interactions based on cues, occasions, and environment.
• Assist with line management, wayfinding, and maintaining premium guest experience.
• Escalate issues appropriately while maintaining guest confidence.

Conocimientos

Verbal communication

Interpersonal skills

Initiate guest interactions

Multilingual skills

Educación

High School diploma or equivalent

Descripción del empleo

Hudson Yards Experiences is seeking a Guest Experience Guide for the seasonal period. You will welcome, guide, and engage guests to create immersive, polished, and personalized experiences from arrival to departure.

The role emphasizes high-touch service, safety awareness, and brand presentation, with opportunities to contribute to guest satisfaction, memorable moments, and social sharing.