Seasonal Guest Experience Guide: Sky-High Hospitality

Playbill, Inc.; New York (NY); On-site; USD 25,000 - 39,000; Part time

Job summary

Playbill, Inc. in New York City is seeking Seasonal Guest Experience Guides for Edge NYC to deliver warm, elevated service during the November–January 2027 period. You will welcome guests, guide them through the venue, and ensure a polished, memorable visit.

This role emphasizes proactive engagement, safety, and brand presentation. You will handle crowd flow, provide wait-time updates, and contribute to social sharing by delivering thoughtful moments and attentive care.

Qualifications

• High school diploma or equivalent required.
• 2–3 years in a guest-facing role (retail, hospitality, attractions) preferred.
• Strong verbal communication and interpersonal skills.
• Ability to initiate guest interactions naturally.
• Availability for evenings, weekends, and holidays.

Responsibilities

• Deliver warm, proactive hospitality to guests.
• Guide guests through the venue and assist with line management.
• Provide real-time information on wait times and access.
• Maintain brand-standard appearance and cleanliness in assigned areas.
• Support safety procedures and escalate issues as needed.
• Contribute to a positive team culture through collaboration.

Skills

Verbal communication

Interpersonal skills

Initiate guest interactions

Multilingual (a plus)

Education

High school diploma

Job description

Playbill, Inc. in New York City is seeking Seasonal Guest Experience Guides for Edge NYC to deliver warm, elevated service during the November–January 2027 period. You will welcome guests, guide them through the venue, and ensure a polished, memorable visit.

This role emphasizes proactive engagement, safety, and brand presentation. You will handle crowd flow, provide wait-time updates, and contribute to social sharing by delivering thoughtful moments and attentive care.