Seasonal Guest Communications Associate (Remote)

Deer Valley Resort Company; Park City (UT); Hybrid; USD 24,000 - 34,000; Part time

Benefits offered by this job

Ski perks

Staff housing options

Free staff ski lessons

Discounted rentals

Healthcare options

401k with company match

Job summary

Deer Valley Resort in Park City, Utah is seeking a Seasonal Contact Center Associate to manage incoming calls, relay messages, and provide accurate information on services and local attractions. The role supports multiple departments to fulfill guest requests and maintains a positive guest experience.

Two weeks of in-person training in Park City, with an option for remote work afterward. Seasonal, part-time schedule with hourly pay and staff benefits, including ski perks and housing options.

Qualifications

• Excellent verbal communication and listening.
• Friendly, professional customer service.
• Able to multitask in a fast-paced environment.
• Remain calm and courteous under pressure during high call volumes.

Responsibilities

• Answer and direct all incoming phone calls promptly and professionally.
• Provide accurate information regarding resort services, amenities, and local attractions.
• Relay messages to guests and staff efficiently and confidently.
• Coordinate with other departments to fulfill guest requests.
• Log and report any technical issues with phone systems or guest concerns to the appropriate personnel.
• Maintain a courteous and helpful attitude at all times, ensuring a positive guest experience.
• Assist the administration team with daily tasks as needed.
• Assist the supervisory team with special projects as needed.
• Complete projects accurately and efficiently.
• Become familiar with all the Deer Valley managed properties, rates, packages, and policies.
• Other duties as assigned

Skills

Verbal communication

Customer service

Multitasking

Staying calm under pressure

MS Office

Tools

MS Office

Job description

Deer Valley Resort in Park City, Utah is seeking a Seasonal Contact Center Associate to manage incoming calls, relay messages, and provide accurate information on services and local attractions. The role supports multiple departments to fulfill guest requests and maintains a positive guest experience.

Two weeks of in-person training in Park City, with an option for remote work afterward. Seasonal, part-time schedule with hourly pay and staff benefits, including ski perks and housing options.