Guest Experience Advocate - Seasonal (Remote Options)

Alterra; United States; Hybrid; USD 24,000 - 34,000; Part time

Benefits offered by this job

Ski perks

Staff discounts

Meal subsidies

Housing options

Shop discounts

Healthcare options

401k match

Job summary

Deer Valley Resort, part of Alterra, seeks a Seasonal Contact Center Administrative Associate in Park City, Utah. You will handle incoming calls, provide resort information, and direct inquiries to the appropriate teams to ensure a smooth guest experience.

The role offers seasonal, part-time hours with two weeks of in-person training in Park City and an option for remote work after training. Strong communication and a customer-focused mindset are essential.

Qualifications

• Excellent verbal communication and listening skills.
• Strong customer service orientation with a friendly and professional demeanor.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Ability to remain calm and courteous under pressure or during high call volumes.
• MS Office proficiency preferred.

Responsibilities

• Answer and direct all incoming phone calls promptly and professionally.
• Provide accurate information regarding resort services, amenities, and local attractions.
• Relay messages to guests and staff efficiently and confidently.
• Coordinate with other departments to fulfill guest requests.
• Log and report any technical issues with phone systems or guest concerns to the appropriate personnel.
• Maintain a courteous and helpful attitude at all times, ensuring a positive guest experience.
• Assist the administration team with daily tasks as needed.
• Assist the supervisory team with special projects as needed.
• Complete projects accurately and efficiently.
• Become familiar with all the Deer Valley managed properties, rates, packages, and policies.
• Other duties as assigned.

Skills

Verbal communication

Customer service

Multitasking

Composure under pressure

MS Office

Job description

Deer Valley Resort, part of Alterra, seeks a Seasonal Contact Center Administrative Associate in Park City, Utah. You will handle incoming calls, provide resort information, and direct inquiries to the appropriate teams to ensure a smooth guest experience.

The role offers seasonal, part-time hours with two weeks of in-person training in Park City and an option for remote work after training. Strong communication and a customer-focused mindset are essential.