Customer Service Representative - Seasonal PA

The Gifting Company; Ephrata (Lancaster County); On-site; USD 25,000 - 30,000; Part time

Job summary

The Gifting Company in Pennsylvania is seeking a Temporary Seasonal Customer Service and Production Liaison to support holiday operations. You will handle phone, email, and live chat inquiries, manage data entry for high-volume orders, and coordinate between locations to ensure accurate shipments and inventory.

This position requires weekend and some evening shifts, with pay ranging from $18.50 to $22.50 per hour.

Qualifications

• Experience providing customer service across multiple channels (phone, email, live chat).
• Ability to enter data accurately for high-volume orders.
• Strong coordination skills for shipments and inventory.
• Effective communication with internal teams and clients.

Responsibilities

• Provide excellent customer service to all brands via phone, email, and live chat.
• Assist with data entry for volume orders with the Corporate Gifting Team.
• Communicate between locations to ensure timely shipments and inventory.
• Serve as the point of contact for customer service and corporate gifting teams.
• Log inventory of corporate assets as they arrive in PA.
• Work directly with corporate clientele as needed.
• Assist with NY to PA transfers.
• Flag discrepancies to marketing or internal systems.
• Weekend and some evenings required.

Skills

Customer service

Data entry

Order coordination

Inventory tracking

Communication

Job description

Seasonal Customer Service and Production Liaison

The Gifting Company is seeking a Temporary Seasonal Customer Service and Production Liaison. Our ideal candidate is a hard worker who is committed to our customers and providing them with an exceptional experience at all times. This position is for the holiday season only and will include some weekend and evening shifts.

• Provide excellent and dependable customer service to all brands under The Gifting Company over the phone, through email and via live chat.
• Assist with list management/data entry for volume orders, working directly with the Corporate Gifting Team.
• Communicate between locations to ensure accuracy and timeliness in regards to shipments and inventory.
• Function as the official point of contact for the customer service and corporate gifting team.
• Log inventory of corporate assets as they arrive in PA.
• Work directly with corporate clientele as needed.
• Assist where needed with NY to PA transfers.
• Alert marketing team to any discrepancies or errors on the website or in our internal systems.
• Weekends and some evenings required.

Job Type: Seasonal

Rate of Pay- $18.50-22.50

THE GIFTING COMPANY is an Equal Opportunity Employer- Minorities, Females and veterans are encouraged to apply.

To be supplied