Customer Service Representative - Seasonal PA

Rivermaid Trading Company; Ephrata (Lancaster County); On-site; USD 28,000 - 30,000; Part time

Job summary

The Gifting Company is seeking a Seasonal Seasonal Customer Service and Production Liaison for the holiday period. This temporary role involves handling customer inquiries by phone, email, and live chat, and coordinating with the Corporate Gifting Team to manage volume orders.

The position requires availability on weekends and some evenings, with pays between $18.50 and $22.50 per hour. Equal opportunity employment is stated and encouraged for minorities, females and veterans.

Responsibilities

• Provide excellent and dependable customer service to all brands under The Gifting Company over the phone, through email and via live chat.
• Assist with list management/data entry for volume orders, working directly with the Corporate Gifting Team.
• Communicate between locations to ensure accuracy and timeliness in regards to shipments and inventory.
• Function as the official point of contact for the customer service and corporate gifting team.
• Log inventory of corporate assets as they arrive in PA.
• Work directly with corporate clientele as needed.
• Assist where needed with NY to PA transfers.
• Alert marketing team to any discrepancies or errors on the website or in our internal systems.
• Weekends and some evenings required.

Job description

Seasonal Customer Service and Production Liaison

The Gifting Company is seeking a Temporary Seasonal Customer Service and Production Liaison. Our ideal candidate is a hard worker who is committed to our customers and providing them with an exceptional experience at all times. This position is for the holiday season only and will include some weekend and evening shifts.

• Provide excellent and dependable customer service to all brands under The Gifting Company over the phone, through email and via live chat.
• Assist with list management/data entry for volume orders, working directly with the Corporate Gifting Team.
• Communicate between locations to ensure accuracy and timeliness in regards to shipments and inventory.
• Function as the official point of contact for the customer service and corporate gifting team.
• Log inventory of corporate assets as they arrive in PA.
• Work directly with corporate clientele as needed.
• Assist where needed with NY to PA transfers.
• Alert marketing team to any discrepancies or errors on the website or in our internal systems.
• Weekends and some evenings required.

Job Type: Seasonal

Rate of Pay- $18.50-22.50

THE GIFTING COMPANY is an Equal Opportunity Employer- Minorities, Females and veterans are encouraged to apply.

To be supplied