Seasonal Fulfillment & Customer Care Associate

Macy's; Boston (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy’s is seeking a Fulfillment Colleague in Boston to blend sales-floor engagement with back-of-house fulfillment. You’ll pick, pack, and ship online orders, assist with curbside pickup, and greet customers with genuine hospitality while resolving issues professionally.

Responsibilities include stocking, signage updates, and supporting merchandise moves to ensure smooth operations and strong results. A team-focused, guest-first attitude is essential.

Qualifications

• Flexible availability including days, evenings, weekends and holidays

Responsibilities

• Greet customers with hospitality and resolve issues professionally
• Assist with in-store and curbside pickup and online order fulfillment
• Tag, stock, and organize merchandise to support store operations
• Wrap up daily tasks and prepare for next day’s success
• Support teamwork and uphold operational excellence to drive sales and loyalty

Skills

Flexible availability

Customer service mindset

Effective communicator

Team player

Job description

Macy’s is seeking a Fulfillment Colleague in Boston to blend sales-floor engagement with back-of-house fulfillment. You’ll pick, pack, and ship online orders, assist with curbside pickup, and greet customers with genuine hospitality while resolving issues professionally.

Responsibilities include stocking, signage updates, and supporting merchandise moves to ensure smooth operations and strong results. A team-focused, guest-first attitude is essential.