Seasonal Front Office Agent

Black Drum Brewing; Myrtle Beach (SC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free Lunch

Free Health Club Membership

Discounted travel program benefits

Job summary

Hilton Myrtle Beach Resort is seeking a seasonal, part-time Guest Service Agent to warmly welcome guests, answer inquiries, and assist with reservations and amenities. This role supports smooth front-desk operations and ensures guest satisfaction during the shift.

The position requires excellent communication skills, the ability to handle requests efficiently, and availability for weekends and holidays. Training and team-friendly environment provided.

Qualifications

• 1 year of guest service or front desk experience preferred.

Responsibilities

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
• Ascertain callers' needs through open-ended questions.
• Describe room accommodations and all amenities.
• Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
• Access guest history records to best service guests; maintain accurate information in guest history files.
• Resolve guest complaints, ensuring guest satisfaction.
• Present folio to guest and resolve any disputed charges.
• Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
• Perform additional duties, as assigned.

Job description

Description

The Kingston Resorts is a 145-acre oceanfront resort on the north-end of Myrtle Beach. Less than 2 miles from Tanger Outlets and a short 20-minute trip to Broadway at the Beach. This resort is home to the Hilton Myrtle Beach Resort, Embassy Suites Myrtle Beach, Kingston Plantation Condos, and Royale Palms. This means many opportunities to help you grow your career to the next level.

Responsibilities

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
• Ascertain callers' needs through open-ended questions.
• Describe room accommodations and all amenities.
• Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
• Access guest history records to best service guests; maintain accurate information in guest history files.
• Resolve guest complaints, ensuring guest satisfaction.
• Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
• Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
• Present folio to guest and resolve any disputed charges.
• Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
• Perform additional duties, as assigned.

This is a seasonal, Part-Time position working at the Hilton Myrtle Beach Resort. 2nd shift schedule is required, including weekends and holidays. We offer Free Lunch, Free Health Club Membership and discounted travel program benefits for team members and their family, plus more!

Travel Required

No .

Benefits

• Free Lunch
• Free Health Club Membership
• discounted travel program benefits for team members and their family, plus more!

EEO / Diversity Statement

EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace

Team Player

Works well as a member of a group

Dedicated

Devoted to a task or purpose with loyalty or integrity

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Experience

Required

1 year:

Guest Service Agent

#INDHMB

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.