Seasonal Front Desk Supervisor — Yosemite Guest Services

Aramark; California; Vor Ort; USD 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision

401(k)

Paid time off

Zusammenfassung

Aramark is seeking a Front Desk Supervisor for Badger Pass at Yosemite National Park. The role oversees Guest Services, coordinates registration and transportation, and trains staff to deliver world-class service in a conference center setting.

Responsibilities include supervising 24/7 coverage, guest orientation, PBX operations, night audit familiarity, and collaboration with departments to ensure a seamless guest experience.

Qualifikationen

• Possess positive attitude, strong work ethic, and commitment to world-class service.
• Strong knowledge of personal computers.
• Experience in guest services.
• Ability to lead, motivate, and communicate effectively.
• Strong organizational abilities.
• Preferably two years in hospitality or similar supervision.
• Must read, write, and speak English clearly.

Aufgaben

• Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage.
• Coordinates registration functions and transportation for all guests.
• Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients.
• Oversees front desk and concierge's tasks to ensure world class service is provided in the following areas: Check in and check out functions.
• Ensures proper execution of Lobby Ambassador Program.
• Guest orientation of the local area and the conference center facilities.
• Proper telephone service technique and PBX operation.
• Handling of guest mail, messages and special deliveries.
• Coordinating reservations for guest transportation.
• Full understanding and utilization of the property management system.
• Familiarization with night audit function.
• Assisting all guests in any way possible including following up on guest concerns in a timely manner.
• Maintaining a limited supply of sundries and restocks as necessary.
• Issuing and monitoring safe deposit boxes.
• Opening and closing of support staff cashier banks.
• Design and implement training programs to ensure that all staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures.
• Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations.
• Communicate closely with all departments to ensure a seamless guest experience.
• Establish, implement, and follow all emergency procedures.
• Perform any or all other duties as assigned by Guest Services Manager

Kenntnisse

Positive attitude

Personal computers

Guest services

Leadership

Organization

Hospitality experience

English proficiency

Jobbeschreibung

Aramark is seeking a Front Desk Supervisor for Badger Pass at Yosemite National Park. The role oversees Guest Services, coordinates registration and transportation, and trains staff to deliver world-class service in a conference center setting.

Responsibilities include supervising 24/7 coverage, guest orientation, PBX operations, night audit familiarity, and collaboration with departments to ensure a seamless guest experience.