Seasonal Front Desk Manager: Guest Experience Leader

Highgate; Crested Butte (CO); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

EAP

Tuition reimbursement

Job summary

Highgate Hotels is seeking a Front Office Manager for a seasonal role in Colorado, November 2026 through April 2027. You will oversee daily Front Desk operations, ensure top guest service, train staff, manage schedules, and coordinate with Housekeeping for smooth hotel performance.

The position requires strong communication, computer skills, and a customer-focused mindset to maintain Highgate’s standards of service and professionalism.

Qualifications

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be able to multitask and prioritize departmental functions to meet deadlines.

Responsibilities

• Oversee daily Front Desk operations and ensure consistent guest service standards.
• Resolve guest concerns and service recovery situations in a timely, professional manner.
• Ensure compliance with cash handling, credit, reservation, and Front Office procedures.
• Maintain knowledge of hotel rates, promotions, groups, VIPs, and restricted dates.
• Train, coach, and support Front Desk associates on systems, procedures, and service expectations.
• Oversee check-in/check-out processes and ensure accurate completion of shift reports and documentation.
• Coordinate with Housekeeping and other departments to support efficient hotel operations.
• Monitor Front Desk systems, promotions, loyalty programs, and departmental performance goals.
• Assist with scheduling, staffing coverage, and labor management based on business needs.
• Ensure associates follow emergency, safety, security, and communication procedures.
• Maintain Front Desk organization and professional presentation standards.
• Provide ongoing performance feedback and address associate concerns as needed.

Job description

Highgate Hotels is seeking a Front Office Manager for a seasonal role in Colorado, November 2026 through April 2027. You will oversee daily Front Desk operations, ensure top guest service, train staff, manage schedules, and coordinate with Housekeeping for smooth hotel performance.

The position requires strong communication, computer skills, and a customer-focused mindset to maintain Highgate’s standards of service and professionalism.