Seasonal Front Desk Lead: Customer Experience & Ops

City of Macedonia; Macedonia (OH); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Seasonal hours

Job summary

City of Macedonia Parks and Recreation Department seeks a Lead Customer Service Representative to greet guests, manage registrations, and supervise front desk operations at the Recreation Center.

The role involves cash handling, program registrations, memberships, and daily coordination with staff. Evening, weekend, and holiday availability is required. First Aid/CPR/AED certifications are preferred; a high school diploma is required.

Qualifications

• Excellent customer service skills.
• 18 years or older.
• Ability to work on the computer.
• Ability to balance cash drawers.
• Ability to prepare accurate records.
• Ability to work a flexible schedule on nights, weekends, and holidays.

Responsibilities

• Supervises operations and personnel at the front desk.
• Provides excellent customer service to Recreation Center guests.
• Handles cash and balances cash drawers.
• Performs program registration, memberships, merchandise, rentals, tot room registrations and pavilion reservations using the software.
• Handles incoming phone calls to the Recreation Center.
• Responsible for knowledge of all program areas within the Parks and Recreation Department.
• Manages the facility when administrative employees are not present to include handling emergencies.
• Completes accident and incident reports as necessary and provides emergency care.
• Enforces building rules and regulations.
• Handles patron complaints and problem solving to find a solution.
• Works during scheduled special events.
• Makes rounds of the building for safety, cleanliness and satisfaction; maintains membership files.
• Performs management-assigned special projects.

Skills

Customer service

Cash handling

Computer skills

Flexible schedule

Record keeping

Problem solving

Education

High School Diploma

Job description

City of Macedonia Parks and Recreation Department seeks a Lead Customer Service Representative to greet guests, manage registrations, and supervise front desk operations at the Recreation Center.

The role involves cash handling, program registrations, memberships, and daily coordination with staff. Evening, weekend, and holiday availability is required. First Aid/CPR/AED certifications are preferred; a high school diploma is required.