Seasonal Freight & Customer Service Associate

Kohl's; Danville (IL); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

PTO & vacation

Health & wellness benefits

401(k) matching

Job summary

Kohl’s in Danville, IL is hiring a Customer Service Associate to deliver excellent service and ensure smooth store operations. You’ll unload freight, stock shelves, replenish on the sales floor, assist omni‑channel fulfillment, and greet customers with product knowledge. Training on Kohl’s brand standards and safety is provided.

Flexible shifts, weekends and holidays required. This role emphasizes teamwork, integrity and creating a positive shopping experience while meeting daily productivity

Qualifications

• Excellent customer service skills and ability to multi-task with strong attention to detail.
• Verbal/written communication and interpersonal skills.
• No retail experience required.
• Must be 16 years of age or older.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment
• Replenish the sales floor as necessary based on sell‑through and seasonal changes
• Engage customers by greeting them and offering assistance with products and services
• Execute all product protection standards
• Participate in the training process for new hires on Kohl’s brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership
• All Associate Roles At Kohl’s Are Responsible For: Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
• Supporting point‑of‑sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
• Meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
• Accomplishing multiple tasks within established timeframes
• Following company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
• Other responsibilities as assigned

Job description

Kohl’s in Danville, IL is hiring a Customer Service Associate to deliver excellent service and ensure smooth store operations. You’ll unload freight, stock shelves, replenish on the sales floor, assist omni‑channel fulfillment, and greet customers with product knowledge. Training on Kohl’s brand standards and safety is provided.

Flexible shifts, weekends and holidays required. This role emphasizes teamwork, integrity and creating a positive shopping experience while meeting daily productivity