Seasonal Stockroom & Customer Service Associate - Flexible

Kohl's; Springfield (IL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

PTO (paid time off)

Vacation Buy Program

Parental Leave

Medical Insurance

Dental Insurance

Vision Insurance

Short/Long Term Disability

401k

Associate discount programs

Life Insurance

Job summary

Kohl’s in Springfield, IL is seeking a customer-focused associate to deliver excellent service and execute store operations. You will process freight, replenish shelves, and support omni-channel fulfillment while greeting customers and promoting Kohl’s products and services.

The role emphasizes brand standards, safety, and teamwork, with flexibility to work days, nights, weekends, and holidays. Training will be provided to new hires, and you will contribute to a fast-paced retail environment.

Qualifications

• Excellent customer service skills and ability to multi-task with strong attention to detail.
• Verbal/written communication and interpersonal skills.
• No retail experience required.
• Must be 16 years of age or older.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment.
• Replenish the sales floor as necessary based on sell through and seasonal changes.
• Engage customers by greeting them and offering assistance with products and services.
• Execute all product protection standards.
• Participate in the training process for new hires on Kohl’s brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership.
• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture.
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed.
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues.
• Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience.
• Meeting or exceeding individual goals (e.g., productivity, credit, loyalty).
• Accomplishing multiple tasks within established timeframes.
• Following company policies, procedures, standards and guidelines.
• Maintaining adherence to company safety policies for the safety of all associates and customers.

Skills

Customer service

Multi-tasking

Communication

Flexibility

Job description

Kohl’s in Springfield, IL is seeking a customer-focused associate to deliver excellent service and execute store operations. You will process freight, replenish shelves, and support omni-channel fulfillment while greeting customers and promoting Kohl’s products and services.

The role emphasizes brand standards, safety, and teamwork, with flexibility to work days, nights, weekends, and holidays. Training will be provided to new hires, and you will contribute to a fast-paced retail environment.