Seasonal Field Operations & Tech Specialist

H&R Block; North Versailles (Allegheny County); On-site; USD 24,796 - 35,817; Full time

Job summary

H&R Block is seeking a Seasonal Operations Technical Specialist to support the readiness of our seasonal tax office network. You’ll help offices be fully equipped, functional, and brand-compliant through hands-on operational, technical, and logistical tasks.

In collaboration with District Operations Coordinators and field leadership, you’ll participate in openings, daily operations, and seasonal closures, performing setup, maintenance, and inventory tasks while ensuring safety and efficiency

Qualifications

• Ability to follow direction in field-based environment.
• Lift and move office equipment up to 55 pounds.
• Basic technical knowledge for hardware setup and troubleshooting.
• Flexible schedule based on seasonal business needs.
• Strong organization and multitasking skills.
• Reliable transportation to travel between office locations.
• Strong verbal and written communication skills.
• Proficiency with MS Outlook/Teams/Office.

Responsibilities

• Support the setup, opening, closure, and relocation of seasonal tax offices.
• Execute office setup activities, including planogram implementation, installation of window clings, lightboxes, and open signs, and confirmation of brand compliance.
• Perform custodial tasks to ensure offices are clean, organized, and ready for operation.
• Perform routine building maintenance such as replacing light bulbs and ceiling tiles, cleaning HVAC vents, repairing minor physical damage, resolving minor plumbing issues, and conducting minor low‑voltage electrical work.
• Identify maintenance or facility issues requiring certified technicians and notify the District Operations Coordinator.
• Install, remove, and support PC hardware across multiple office locations with guidance from DOCs and TIAs.
• Troubleshoot basic hardware issues and document incidents and resolutions within the case management system.
• Deliver supplies and materials to and from office locations in a timely and organized manner.
• Maintain accurate inventory of district resources, supplies, and computer equipment.
• Maintain up-to-date technical knowledge of supported products and systems.
• Partner with district leadership and technology teams to support office readiness goals.
• Participate in required training and complete other duties as assigned.

Skills

Field-based work

Physical ability

Independent work

Problem solving

Communication

Time management

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Office

Job description

H&R Block is seeking a Seasonal Operations Technical Specialist to support the readiness of our seasonal tax office network. You’ll help offices be fully equipped, functional, and brand-compliant through hands-on operational, technical, and logistical tasks.

In collaboration with District Operations Coordinators and field leadership, you’ll participate in openings, daily operations, and seasonal closures, performing setup, maintenance, and inventory tasks while ensuring safety and efficiency