Seasonal EV Experience Advisor

Emploive; City of Rochester (NY); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Aetna medical with HSA

Dental & Vision

401(k)

Dependent Care FSA

Employee Assistance Program

Sick & Vacation

Back-up childcare

Voluntary benefits

Commuter benefits

Employee discounts

Job summary

Tesla in New York showroom is seeking a Seasonal Customer Experience Specialist who greets guests, guides them through the buying journey, and delivers engaging, educational experiences that reinforce our mission.

You’ll conduct product demonstrations, arrange test drives and deliveries, capture guest information, and collaborate with the sales team to identify high‑intent buyers while providing outstanding service.

Qualifications

• 1+ years of customer service and/or sales experience.
• Strong communication and attention to detail.
• Valid driver’s license required.
• Ability to work evenings, weekends and holidays in a retail environment.

Responsibilities

• Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome.
• Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase—building a complete and personalized customer profile.
• Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests.
• Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle.
• Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high‑intent buyers.
• Provide the highest level of customer service to all current and future owners.
• Perform additional tasks as assigned to meet business needs.

Skills

Customer service

Sales experience

Communication skills

CRM tools

MS Office

Team player

Tools

CRM software

Job description

Tesla in New York showroom is seeking a Seasonal Customer Experience Specialist who greets guests, guides them through the buying journey, and delivers engaging, educational experiences that reinforce our mission.

You’ll conduct product demonstrations, arrange test drives and deliveries, capture guest information, and collaborate with the sales team to identify high‑intent buyers while providing outstanding service.