Seasonal E‑Commerce Customer Support — Snow & Skate Gear

Nidecker Group; Truckee (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401K

Health & Dental

IKON Pass

Nidecker Group gear equipment

Job summary

The Nidecker Group in Truckee is seeking an E-Commerce Customer Service Representative to support our snow and skate brands, including Jones, ThirtyTwo, etnies, Es and Emerica. You will be the customer-facing contact for inquiries and orders across the customer journey.

If you are passionate about snowboarding or skateboarding, enjoy problem solving and thrive in a fast-paced environment, this role could be a great fit.

Qualifications

• 2+ years in snowboard/skate retail or related field.
• Extensive knowledge of snowboarding/skateboarding gear.
• Experience with Netsuite, Shopify and Gorgias is a plus.

Responsibilities

• Manage a high volume of daily customer inquiries via email, phone and chat.
• Maintain product knowledge to provide accurate information.
• Provide order support including processing orders, address updates, lost packages, cancellations and returns in Shopify and Netsuite.
• Build relationships with customers through clear communication.
• Collaborate with the customer service and warranty managers to keep operations smooth.
• Fulfill spare parts orders.
• Learn and use ERP systems and service provider plugins.
• Assist sales in shipping projects, inventory and demo product sales.
• Carry out miscellaneous clerical duties.

Skills

Netsuite

Shopify

Gorgias

Microsoft Office

Typing 60 wpm

Communication

Multitasking

Team player

Availability through peak season

Education

2+ years in snowboard/skate retail

Knowledge of snowboard/skateboard gear

Tools

Netsuite

Shopify

Gorgias

Job description

The Nidecker Group in Truckee is seeking an E-Commerce Customer Service Representative to support our snow and skate brands, including Jones, ThirtyTwo, etnies, Es and Emerica. You will be the customer-facing contact for inquiries and orders across the customer journey.

If you are passionate about snowboarding or skateboarding, enjoy problem solving and thrive in a fast-paced environment, this role could be a great fit.