Snowboard CX & Order Specialist | Gear & Season Pass Perks

Nidecker Group; Seattle (WA); On-site; Confidential; Full time

Benefits offered by this job

Full board/binding/boot setup

Powder Days during snow events

$350/year season-pass stipend

Company Volunteer Days

Pro Program discounts across outdoor 


Monthly Parking Space or Orca Credit

Monthly Healthcare Stipend

Job summary

Low Pressure Studio is seeking a customer experience specialist to respond quickly to inquiries across Bataleon, Rome and Nidecker brands. You’ll manage live chat, phone support, and order processing while coordinating with warehouse teams and using Gorgias, Shopify and NetSuite systems.

The role emphasizes product knowledge, cross-brand communication, and a proactive approach to feedback and issue resolution. A passion for snowboarding and flexibility during peak season are essential.

Qualifications

• 2+ years of customer service experience in winter sports or related field.
• Excellent written and verbal communication; proficient with Microsoft Office.
• Ability to multitask with strong organizational skills.
• Detail oriented with the ability to juggle multiple requests.
• Experience with NetSuite ERP and Excel is a plus.
• Flexible schedule to meet peak season demand.
• Ability to lift 50+ lbs.
• Passion for snowboarding and representing the brands.

Responsibilities

• Respond to customer inquiries promptly to minimize response times.
• Answer sizing and product questions quickly and accurately.
• Oversee live chat and phone support to create real-time opportunities.
• Process orders, returns, and inventory management for ECOM operations.
• Provide accurate information about products, orders, shipping, returns and pro formas.
• Assist customers with placing and modifying orders; process returns or exchanges.
• Coordinate with warehouse to ensure timely and accurate order fulfillment.
• Investigate customer complaints and escalate to Customer Experience Lead as needed.
• Develop knowledge of Bataleon, Rome and Nidecker products; be a FASE System specialist.
• Gather customer feedback and communicate insights to improve service.
• Document interactions in Gorgias; record order adjustments in Shopify and NetSuite.
• Adhere to company policies; handle returns, refunds, exchanges and warranties.
• Identify and escalate complex issues for resolution with relevant teams.
• Lead prep and return of demo/event gear; maintain clean warehouse and assist with packing.

Skills

Customer service experience

Multitasking

Communication skills

Attention to detail

NetSuite ERP

Excel

Flexible schedule

Physical stamina

Snowboarding passion

Tools

Excel

NetSuite ERP

Job description

Low Pressure Studio is seeking a customer experience specialist to respond quickly to inquiries across Bataleon, Rome and Nidecker brands. You’ll manage live chat, phone support, and order processing while coordinating with warehouse teams and using Gorgias, Shopify and NetSuite systems.

The role emphasizes product knowledge, cross-brand communication, and a proactive approach to feedback and issue resolution. A passion for snowboarding and flexibility during peak season are essential.