Seasonal CX Specialist — Remote/Onsite in Austin

Go Retail Group; Austin (TX); Híbrido; USD 21 000 - 28 000; Tempo parcial

Resumo da oferta

Go! Retail Group is seeking a Seasonal Customer Service Specialist in the greater Austin area. The role offers on-site or fully remote work options, with equipment pickup in Austin and a holiday-focused schedule. Training is provided, and the position begins in late summer for the holiday peak.

Candidates should be customer-first, with strong communication and computer skills, and available to work busy hours, including evenings and Saturdays during peak season.

Qualificações

• Positive, customer-first attitude and courteous communication
• Strong written and verbal communication with good grammar
• Ability to type at least 35 words per minute
• Willingness to work Monday-Saturday during holiday period and adapt to schedule needs
• Must reside in the greater Austin area for in-person equipment pickup/return

Responsabilidades

• Deliver friendly, efficient, and resolution-focused customer support across assigned channels, with phone as the primary channel
• Assist customers with order inquiries, account questions, product information, site issues, and general support, documenting contacts and escalating when needed
• Handle email and chat contacts as assigned, maintaining quality and professionalism
• Represent the company with a courteous and solutions-oriented approach in every interaction

Conhecimentos

Customer service

Communication

Typing speed

Multitasking

Microsoft Office

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Go! Retail Group is seeking a Seasonal Customer Service Specialist in the greater Austin area. The role offers on-site or fully remote work options, with equipment pickup in Austin and a holiday-focused schedule. Training is provided, and the position begins in late summer for the holiday peak.

Candidates should be customer-first, with strong communication and computer skills, and available to work busy hours, including evenings and Saturdays during peak season.