Seasonal Customer Experience Associate

United States Digital Space LLC; United States; Remote; USD 25,000 - 28,000; Part time

Benefits offered by this job

$18/hour

Job summary

the company, based in Austin, TX, is seeking Seasonal Customer Experience Associates to ensure top-notch interactions with our customers. The remote, United States-based role requires flexible hours during holiday peaks and includes training sessions in Oct.

Start Oct 12 and end Jan 16, with potential for permanent placement based on performance. Responsibilities include handling inquiries across channels, giving product guidance, and collaborating with leadership to implement new policies.

Qualifications

• BA/BS degree a plus, ideally in Communications, Marketing, Business.
• Retail or customer-facing job experience.
• Ability to handle difficult customer situations calmly and positively.

Responsibilities

• Serve as the first point of contact for customers through email, live chat, and phone.
• Quickly and accurately answer customer questions and resolve issues related to purchases, shipping, and other inquiries.
• Provide thoughtful product advice including style, fit, and customer-specific recommendations.
• Know the product line and shipping/logistics to assist customers and future team members.
• Gain cross-functional exposure in sales, events, marketing and other customer-facing functions as desired.
• Partner with leadership to create and execute new policies and retention programs.
• Maintain excellent daily metrics and CSAT.
• Represent the team with strong culture, attitude, and alignment to company values.

Skills

Customer service

Communication

Remote work

Education

BA/BS degree preferred

Job description

We're passionate about customer experience here at the company, and we're looking for Seasonal Customer Experience Associates to ensure our current and future customers have the best possible interaction with our brand and product. You will be on the forefront of our customer experience function and will have a role in shaping the strategy of a rapidly-growing brand.

In order to provide our customers with the best holiday shopping experience, you will be required to be flexible with scheduling and available to work during the following:

• Extended holiday hours that may include early morning shifts, weekends, and evenings.
• Key holiday events, including:

• The week of Thanksgiving (including the Friday after Thanksgiving),
• The week of Christmas (including the day after Christmas), and
• The week between Christmas and New Year's (including New Year's Day)

• Mandatory training: Oct 12 - 16 & Oct 19 - 23, 9am - 1pm CT

This is a temporary role with an expected start date of Oct 12 - Jan 16. Opportunities to become a permanent Customer Experience Associate may become available after the season, pending individual performance and business needs.

This is a remote position available to candidates located within the United States.

Responsibilities include, but are not limited to:

• Serve as the first point of contact for new and existing customers through our communication channels, including email, live chat, and phone
• Quickly and accurately answer customer questions as well as solve problems related to purchases, shipping, and other issues
• Provide thoughtful advice to questions related to product, including style, fit, and customer-specific recommendations
• Understand the product line, technology, ordering, shipping & logistics experience inside and out to serve as a knowledge base for customers and future the company team members
• Gain gross-functional experience in sales, events, marketing, and other customer-facing functions as desired
• Partner with leadership team to create and execute new policies, procedures and customer retention programs
• Maintain excellent daily metrics and CSAT.
• Consistently represent the team in culture, attitude, and expertise and fully embody the company’ core values.

Qualifications:

• BA/BS degree a plus, ideally in Communications, Marketing, Business, or a related field.
• Retail or customer-facing job experience
• Independent, results-driven work ethic
• Ability to manage difficult customer situations in a calm, positive manner
• Comfort with ambiguity and working in a fast-paced startup environment
• Utmost character, honesty, and humility

Part-Time Benefits:

• Competitive hourly compensation: $18/hour

About Us:

Based in Austin, TX, the company brings the spirit of the West to the modern consumer. Handcrafting the best Western footwear, workwear, apparel, and accessories, the company has grown rapidly since its founding as the first digitally native Western brand in 2015, serving customers through www.the company.com, the company Stores from coast to coast, and select wholesale partners. We’re certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow!

Important note: We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we’re headed. In a remote setting, interviewing at the company may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try!

We are an Equal Opportunity Employer and we encourage all qualified individuals to apply! Please note: Offers of employment may be conditional pending the completion of standard onboarding procedures.