Seasonal Customer Service Support Representative

Westfield Insurance; Westfield Center (OH); Remote; Full time

Job summary

A leading insurance company is seeking a Seasonal Customer Service Support Representative to assist with claims data entry and customer inquiries. This remote position requires strong communication skills and attention to detail, along with a high school diploma or GED. Ideal candidates will have prior experience in a contact center environment and a solid customer service orientation.

Qualifications

• 1+ years of previous work experience, preferably in a contact center environment.
• Strong oral, written, and interpersonal communication skills.
• Data entry experience with accuracy and attention to detail.

Responsibilities

• Performs assigned daily claims customer support activities.
• Completes FNOL entry for all lines of business following guidelines into ClaimCenter.
• Responds to claims email inquiries and ensures Customer Care Center email inbox is reviewed regularly.

Skills

Collaboration

Customer focus

Effective communication

Time Management

Data Entry

Analytical Skills

Customer Service

Education

High School Diploma or GED

Tools

Enterprise Software

Customer Relationship Management

Job description

Seasonal Customer Service Support Representative

Job Summary
Pay Rate: $16.50 per hour. This is a seasonal position.
The Seasonal Customer Service Support Representative, working under close supervision, is responsible for performing claims data entry for First Notice of Loss (FNOL), updating information in ClaimCenter, and completing attachments. Responds to claims email inquiries. Performs research on unidentified claims documents in Claims Capture.

Job Responsibilities

• Performs assigned daily claims customer support activities.
• Completes FNOL entry for all lines of business following guidelines into ClaimCenter.
• Develops and maintains a strong working knowledge of all functions, processes, and procedures related to FNOL within ClaimCenter.
• Responds to claims email inquiries and ensures Customer Care Center (CCC) email inbox is reviewed regularly throughout the day.
• Responds to inquiries from claims personnel or customers via phone or email within service level guidelines.
• Researches unidentified claims documents in Claims Capture within service level guidelines.

Job Qualifications

• 1+ years of previous work experience, preferably in a contact center environment.
• Data entry experience with accuracy and attention to detail.
• Strong oral, written, and interpersonal communication skills.
• Proficient in the use of core systems, office and computer software.
• Strong customer service orientation.
• Basic math skills.
• Solid organization skills gained through previous work experiences.
• High School Diploma or GED and/or relevant experience.

Location

Remote

Behavioral Competencies

• Collaboration
• Customer focus
• Effective communication
• Decision quality
• Nimble learning

Technical Skills

• Time Management
• Data Entry
• Enterprise Software
• Conflict Management
• Active Listening
• Analytical Skills
• Customer Service Applications
• Insurance Industry Knowledge
• Customer Relationship Management
• Customer Service

This job description provides a general overview of the role. Duties, skills, and responsibilities may evolve over time as assigned by management.

About Us

Founded in 1848, Westfield is a global leader in property and casualty insurance, offering a diverse portfolio of insurance products through a network of agents and brokers in the U.S. and Lloyd’s of London Syndicate 1200. With over 3,000 employees, revenues exceeding $4 billion, and assets over $10 billion, we are committed to excellence.

Equal Opportunity Employer

We consider all applicants without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, or veteran status.