Client Support Representative

Wiraa; United States; Remote; Full time

Job summary

A leading healthcare SaaS company is seeking a Product Application Support Specialist. In this role, you will resolve application-related issues, provide troubleshooting support, and enhance client satisfaction. Join a company that values flexibility and career growth.

Qualifications

• 0-2 years of experience in a client service or technical support role.
• Experience with Revenue Cycle Management processes preferred.

Responsibilities

• Analyze and resolve client issues using department guidelines.
• Troubleshoot client issues, including software dependencies.
• Provide internal feedback for product enhancement based on client input.

Skills

Client Service

Technical Support

Communication

Education

High School Diploma

Tools

Microsoft Office

Enterprise Software Solutions

Job description

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About The Company
Net Health is a high-growth and profitable company focused on helping caregivers harness data to improve human health. With a strong emphasis on a work-from-anywhere environment and unlimited PTO, we provide our employees with the flexibility they need to thrive. As a leading-edge SaaS company in healthcare, we deliver software solutions that help patients get better, faster, and live more fulfilling lives across various medical specialties. Join us to be part of a company that values its people and provides career growth opportunities.

About The Role
We are looking for a Product Application Support Specialist to assist our customers by resolving application-related issues, providing troubleshooting support, and offering recommendations for resolving product-related inquiries. In this role, you will interact with clients to address their concerns, provide technical support, and contribute to the continuous improvement of our software solutions.

Responsibilities

1. Analyze and resolve client issues using department guidelines and timeframes.
2. Respond to inquiries and requests related to products and services.
3. Troubleshoot client issues, including software dependencies and escalations to level 3 or engineering if necessary.
4. Research information using available resources and provide solutions for client problems.
5. Maintain and manage systems to provide answers to common questions.
6. Provide internal feedback for product enhancement based on client input.
7. Handle inbound calls, emails, and create cases within the designated service level window.
8. Organize ideas and communicate effectively with both clients and co-workers.
9. Follow up with clients and make scheduled call-backs when necessary.
10. Participate in internal training on Net Health products.
11. Work during occasional holidays, evenings, and weekends to meet client needs.

Qualifications

Required Qualifications:

• High School Diploma or equivalent GED.
• 0-2 years of experience in a client service or technical support role; relevant degree or equivalent experience is a plus.
• Experience or familiarity with Revenue Cycle Management (RCM) processes, including medical billing, claims processing, or healthcare financial systems, is preferred.

Required Software Experience

• Proficiency in Microsoft Office.
• 0-2 years’ experience using enterprise software solutions (e.g., NetSuite, Salesforce, Oracle, SAP).

Salary Range: $16.80 - $21.00 USD

Equal Opportunity

Net Health is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace, where every individual is respected and valued.