Remote Helpdesk Support Representative - $17/HR

TEKsystems; Charlotte (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

TEKsystems is seeking Level 1 Technical Support Representatives for a remote contract position. Responsibilities include handling inquiries related to products and services, assisting with remote access issues, and providing support via calls and chat. The role requires experience in desktop support and proficiency in Windows 10/11, with a pay rate of $17/hour and various benefits.

Benefits

Medical, dental, and vision insurance

401(k) plan (Pre-tax and Roth options)

Life Insurance (Voluntary for employees and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off (PTO, Vacation, Sick Leave)

Qualifications

• 1 year of desktop support/technical support experience.
• Experience with ServiceNow.
• Proficient in Windows 10/11.

Responsibilities

• Handle inquiries related to company products or services.
• Respond to inbound calls, LiveChat, and emails from families and students.
• Assist with remote access issues and platform navigation.

Skills

Desktop Support

Technical Support

Troubleshooting

ServiceNow

Windows 10/11

Job description

Immediate Remote Technical Support Representatives Needed

We are seeking Level 1 Desktop Support/Technical Support representatives for a 3-4 month contract position from July to October. This role is fully remote, with equipment provided, and offers the opportunity to work for one of the largest education organizations in the US.

Work Details

• Schedule: Monday - Friday, 9 AM - 6 PM EST
• Pay: $17/hour

Qualifications

• 1 year of desktop support/technical support experience
• Experience with ServiceNow
• Proficient in Windows 10/11
• Troubleshooting skills

Job Responsibilities

The Technical Support Representative is part of the Family Tech Support Contact Center, handling inquiries related to company products or services, remote access issues, logins, website problems, and platform navigation. Responsibilities include responding to inbound calls, LiveChat, and emails from families, students, and occasionally teachers.

Benefits

The hourly pay is $17.00. Benefits may include:

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) plan (Pre-tax and Roth options)
• Life Insurance (Voluntary for employees and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off (PTO, Vacation, Sick Leave)

Work Environment

This is a fully remote position.

Application Deadline

Applications close on May 28, 2025.

About TEKsystems

TEKsystems is a leading provider of business and technology services, helping clients accelerate business transformation through strategy, design, execution, and operations. With a global team of 80,000, we serve over 6,000 customers, including 80% of the Fortune 500, across North America, Europe, and Asia. We are committed to building tomorrow by delivering impactful business outcomes and positively contributing to our communities. TEKsystems and TEKsystems Global Services are part of Allegis Group.

We are an equal opportunity employer and consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected characteristic.