Temporary Remote Customer Support Representative, Professional Services

American Heart Association; Dallas (TX); Remote; USD 1,000; Full time

Job summary

Join a leading organization as a Temporary Remote Customer Support Representative. In this role, you will provide tier I technical support, assist healthcare professionals, and ensure accurate documentation. With a focus on employee well-being, the American Heart Association promotes growth and work-life balance while contributing to health advancements.

Benefits

Performance incentives

Comprehensive benefits

Professional development

Tuition assistance

Qualifications

• At least 3 years in customer service or call center environments; 2 years in technical support.
• Proficiency in internet navigation and multiple applications.

Responsibilities

• Respond to inquiries from healthcare professionals regarding training products.
• Update customer records, document interactions, and record sales.

Skills

Communication

Problem Solving

Education

High School diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

Temporary Remote Customer Support Representative, Professional Services

Join us for the Temporary Remote Customer Support Representative, Professional Services role at American Heart Association.

Overview
Since 1924, we've significantly reduced cardiovascular disease deaths, but there's more to do. We seek passionate individuals to help us overcome health challenges and advance our mission. Join our movement to make a meaningful impact and contribute to a healthier future.

The American Heart Association offers a great opportunity for a Temporary Remote Customer Support Representative, Professional Services (Preferred location: DFW area).

• Salary: $20.00/hour
• Location: Fully remote
• Training: July 7 through October 3, 2025 (may be extended)
• Equipment: Provided on first day (laptop, monitor, keyboard, mouse, headset)
• Shift: Starting as early as 7:45 am CST to as late as 6 pm

Daily Scope of Work

The Client Support Specialist, Professional Services will provide tier I technical support via inbound calls and emails, recording outcomes in CRM/Microsoft Dynamics. Training will cover system navigation, troubleshooting, and data entry. Additional responsibilities may be assigned based on projects.

We promote work-life balance through resources like Heart U, our corporate university, and local training/support. Our culture, #TheAHALife, emphasizes employee well-being and growth.

Responsibilities

• Respond to inquiries from healthcare professionals regarding ECC and CPR training products and systems, providing timely, accurate information.
• Assist students and instructors with proprietary applications, escalating issues when necessary, and responding promptly to email inquiries.
• Update customer records, document interactions, and record sales and problem resolutions accurately in CRM tools.
• Stay informed on course and product updates, collaborating with sales to ensure consistent, timely responses.

Minimum Qualifications

• At least 3 years in customer service or call center environments; 2 years in technical support.
• Excellent verbal and written communication skills.
• Proficiency in internet navigation and multiple applications.
• Strong problem-solving skills.
• High School diploma or equivalent.
• Proficiency in Microsoft Office (Word, Outlook).
• Availability to work Monday through Saturday.

Preferred Qualifications

• 2+ years experience with CRM systems (Microsoft Dynamics preferred).
• Experience with Learning Management Systems (LMS).
• Proficiency in Microsoft Excel.

Compensation & Benefits

We offer competitive pay, performance incentives, comprehensive benefits, professional development, work-life balance initiatives, and tuition assistance. Our goal is to support your growth and well-being.

Additional Information

Our 2028 goal is to lead breakthroughs in health science and policy, ensuring health innovations reach everyone. We value diversity and inclusion and consider qualified applicants regardless of background.

If this role isn't a match, explore other opportunities on our site. Qualified applicants with criminal records will be considered in accordance with laws.

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