Seasonal Customer Service Rep

Noonan Energy Corporation; Massachusetts; On-site; USD 52,000 - 70,000; Full time

Job summary

Noonan Energy Corporation is seeking a Customer Service/Office Manager to oversee the general administrative functions across the Springfield, Palmer and Amherst offices. The role includes leading the customer service team, coordinating cross-departmental work, and ensuring timely completion of tasks.

Responsibilities include maintaining files, setting up accounts and budgets, handling billing inquiries, and scheduling service appointments and oil deliveries.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree in office administration or related field preferred.
• Three years or more years of administrative and managerial experience will be considered.
• Typing speed of at least 60 words per minute is expected.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with ability to meet deadlines.
• Proficient with Microsoft Office Suite.

Responsibilities

• Facilitates maintenance of office equipment.
• Sets up new customer accounts and budgets.
• Coordinates the maintenance of office files.
• Answers the phone, assists walk-in customers as needed.
• Troubleshoots billing questions/discrepancies for customers directly or with staff.
• Schedules service appointments/oil deliveries.
• Performs other related duties as assigned.

Skills

Typing 60 wpm

Office management

Verbal & written communication

Interpersonal skills

Organizational skills

Time management

Microsoft Office Suite

Education

High school diploma or equivalent

Associate’s degree in office administration or related field preferred

Tools

Microsoft Office

Job description

Job Summary:

The Customer Service/Office Manager will oversee the general administrative functions and activities of the office.

Supervisory Responsibilities:

• Oversees the daily workflow of the Springfield, Palmer and Amherst Offices.
• Oversees cross-training of positions.
• Coordinates service workflow throughout all offices in conjunction with Service Dispatcher.
• Collaborates with Service, Oil, and Accounting departments to ensure cross-departmental work is aligned, communication is consistent, and tasks are completed on time.
• Leads, motivates and oversees the customer service team to ensure consistent customer discussions regarding all services, benefits and plans Noonan has to offer.
• Conducts performance evaluations that are timely and constructive.
• Handles or assists with discipline and termination of employees in accordance with company policy in conjunction with Human Resources Director.

Duties/Responsibilities:

• Facilitates maintenance of office equipment.
• Sets up new customer accounts and budgets.
• Coordinates the maintenance of office files.
• Answers the phone, assists walk-in customers as needed.
• Troubleshoots billing questions/discrepancies for customers directly or in coordination with staff.
• Schedules service appointments/oil deliveries
• Performs other related duties as assigned.

Required Skills/Abilities:

• Ability to type at least 60 words per minute.
• Extensive knowledge of office management procedures.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite.

Education and Experience:

• High school diploma or equivalent required; Associate’s degree in office administration or related field preferred.
• Only candidates with three years or more years of administrative and managerial experience will be considered.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.