Seasonal Customer Service & POS Specialist

Kohl's; Opelika (AL); On-site; USD 15,000 - 19,000; Full time

Job summary

Kohl's is seeking a customer-focused associate to deliver exceptional service at the point of sale and in customer services processes. You will handle transactions, assist customers with products, and maintain a fast, friendly shopping experience.

The role emphasizes accuracy, efficiency, and supporting inventory and training tasks to uphold Kohl’s brand standards. Inclusivity and teamwork are core to the role, with multi-tasking across registers, payments, and customer needs.

Qualifications

• Excellent customer service skills and ability to multi-task with strong attention to detail.
• Verbal/written communication and interpersonal skills.
• No retail experience required.
• Must be 16 years of age or older.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Engage customers by greeting them and offering assistance with products and services, operate a cash register, scan items, bag merchandise and properly handle different methods of payment.
• Accurately and efficiently execute point of sale and customer service standards based on company guidelines providing courteous, friendly, fast and efficient service.
• Meet or exceed individual goals (e.g., credit, loyalty).
• Support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices.
• Support the training process for new hires on the service team, including teaching process best practices, proper point of sale procedures, using available tools and resources while meeting Kohl’s brand standards.
• Participate in daily service processes (e.g., register and cash balancing, change orders, replenish supplies)

Skills

Customer service

Communication

16+ age requirement

Flexible availability

Job description

Kohl's is seeking a customer-focused associate to deliver exceptional service at the point of sale and in customer services processes. You will handle transactions, assist customers with products, and maintain a fast, friendly shopping experience.

The role emphasizes accuracy, efficiency, and supporting inventory and training tasks to uphold Kohl’s brand standards. Inclusivity and teamwork are core to the role, with multi-tasking across registers, payments, and customer needs.