Seasonal Customer Experience & Store Support Specialist

At Home Group Inc.; Coppell (TX); Hybrid; USD 21,000 - 30,000; Part time

Benefits offered by this job

Store discount

Job summary

At Home Group Inc. is seeking a Seasonal Customer Care & Store Support Specialist to bridge store operations, field teams, and the home office.

You will deliver expert-level support across both Customer Care and Store Support, resolving complex inquiries with empathy and sound judgment. You will act as a liaison between stores and corporate partners, translating real-time challenges into actionable solutions while helping to streamline workflows and maintain company standards.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years in retail store operations or customer care.
• Proficiency with Microsoft Office applications.
• Experience with customer service systems preferred.

Responsibilities

• Serve as primary contact for store operational inquiries and customer care.
• Translate field feedback into actionable insights for corporate teams.
• Collaborate cross-functionally to improve workflows and communication.
• De-escalate issues with professionalism and empathy while ensuring resolution.
• Maintain operating procedures and field communications for consistency.

Skills

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

Excel

Word

PowerPoint

Outlook

Teams

Job description

At Home Group Inc. is seeking a Seasonal Customer Care & Store Support Specialist to bridge store operations, field teams, and the home office.

You will deliver expert-level support across both Customer Care and Store Support, resolving complex inquiries with empathy and sound judgment. You will act as a liaison between stores and corporate partners, translating real-time challenges into actionable solutions while helping to streamline workflows and maintain company standards.