Seasonal Customer Experience Specialist

Nordstrom Inc; Paramus (NJ); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement and PTO

Life Insurance and Disability

Merchandise Discount and EAP Resources

Job summary

Nordstrom, Inc. seeks a Customer Service Associate in Paramus, NJ to energize the customer experience by delivering friendly service, resolving returns, and supporting order pickup. You will train new hires on the register and safeguard customer information. The role emphasizes accuracy, teamwork, and promoting Nordstrom Loyalty.

Hours vary, including evenings and weekends, with opportunities to grow within a fast-paced fashion retailer known for service excellence.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency with POS systems and store technology.
• Clear, effective communication and interpersonal skills.
• Ability to train new hires on register use.
• Priority management in a fast-paced environment.
• Ownership, accountability and follow-through on tasks.

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish.
• Troubleshoot and resolve customer concerns with empathy and a solutions-focused approach.
• Process transactions accurately using POS and store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education, compliance and resolution.
• Promote Nordstrom Loyalty program and new tools and services that enhance customer and employee experience.

Skills

Customer service

Relationship building

Communication

POS training

Multitasking

Ownership & accountability

Tools

POS systems

MS Windows

iOS

Android

Job description

Nordstrom, Inc. seeks a Customer Service Associate in Paramus, NJ to energize the customer experience by delivering friendly service, resolving returns, and supporting order pickup. You will train new hires on the register and safeguard customer information. The role emphasizes accuracy, teamwork, and promoting Nordstrom Loyalty.

Hours vary, including evenings and weekends, with opportunities to grow within a fast-paced fashion retailer known for service excellence.