Seasonal Customer Experience Associate Tecovas

HelpfulRemote; Northern (KY); Hybrid; USD 20,000 - 29,000; Part time

Benefits offered by this job

Remote work

Job summary

HelpfulRemote is seeking a customer support specialist for a temporary remote role serving the United States market. You will respond to inquiries via email, live chat, and phone, helping with product fit, orders, and shipping during the peak holiday season.

Candidates should have retail or customer-facing experience and a calm, self-driven approach. A degree is not required, but helpful; training will be provided from mid-October to mid-January.

Qualifications

• Experience in retail or other customer-facing roles.
• Strong communication and calm under pressure.
• Willingness to work in a fast-paced environment.

Responsibilities

• Handle customer inquiries via email, live chat, and phone.
• Provide product fit advice and assist with orders and shipping questions.

Skills

Customer service experience

Job description

This role puts you at the front line of customer interactions for a Western footwear and apparel brand, handling questions and issues through email, live chat, and phone. You’ll help with product fit advice, order and shipping concerns, and work toward strong customer satisfaction scores during the busy holiday season.

Candidates should have retail or other customer-facing experience, a self-driven and calm approach to handling difficult situations, and comfort working in a fast-paced environment. A degree in communications, marketing, or business is a plus but not required.

This is a temporary, remote position open to candidates in the United States, running from mid-October through mid-January, including mandatory training sessions and required availability during peak holiday periods. Pay is $18 per hour, with possible conversion to a permanent role afterward.