Seasonal Customer Experience Associate

Michaels; Elizabeth (NJ); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Job summary

Michaels is hiring for a store team member at Elizabethtown, KY. You will assist customers, locate products, and ensure a fast, friendly checkout experience. You may assist with truck unloading, stocking, and maintaining a well-merchandised, in-stock store.

As part of the role, you’ll engage customers in the Rewards program, support omnichannel processes like BOPIS and SFS, and follow SOPs and safety guidelines while demonstrating a positive, helpful attitude. Weekend shifts may be required.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast checkout with cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Maintain merchandise recovery and store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to SOPs and Company policies; project a positive image and be a role model.
• Cross trained in Custom Framing selling and production.

Skills

Retail experience

Job description

Michaels is hiring for a store team member at Elizabethtown, KY. You will assist customers, locate products, and ensure a fast, friendly checkout experience. You may assist with truck unloading, stocking, and maintaining a well-merchandised, in-stock store.

As part of the role, you’ll engage customers in the Rewards program, support omnichannel processes like BOPIS and SFS, and follow SOPs and safety guidelines while demonstrating a positive, helpful attitude. Weekend shifts may be required.