Seasonal Customer Experience Advocate

Patagonia; United States; On-site; USD 29,000 - 32,000; Part time

Benefits offered by this job

Wellness Time

Employee discounts

Job summary

Patagonia is seeking a Seasonal Customer Experience Guide for our Main Line, PA store. This part-time role is designed for up to 19 hours per week with a defined 4-month time frame and in-person customer service focus.

You will embody the company’s mission, deliver exceptional service, and help connect customers to our outdoor lifestyle. The position emphasizes teamwork, reliability, and a passion for environmental causes.

Qualifications

• Proven customer service and/or sales skills with retail or related experience.
• Problem-solving approach that is courteous and helpful.
• Effective communication with team members and leadership; open to feedback.
• Able to adapt to changing priorities and maintain composure.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks by urgency as directed by leadership.
• Punctual, reliable, and able to meet deadlines.
• Self-motivated, team-oriented, and capable of working independently.
• Basic math and money handling; comfortable with register use.

Responsibilities

• Deliver best-in-class in-store service with a customer-centered approach.
• Answer phones, support events, and assist both front-of-house and back-of-house operations.
• Process shipments, support inventory, restock, and assist with sale prep.
• Maintain Patagonia visual store standards for an improved customer experience.
• Support loss prevention and safety practices; report concerns promptly.
• Contribute to a cooperative, inclusive, harassment-free work environment.
• Represent and advocate the brand and environmental mission in daily interactions.

Skills

Customer Service

Problem Solving

Communication

Adaptability

Organization

Prioritization

Time Management

Self-Motivation & Teamwork

Technical Learning

Job description

Patagonia is seeking a Seasonal Customer Experience Guide for our Main Line, PA store. This part-time role is designed for up to 19 hours per week with a defined 4-month time frame and in-person customer service focus.

You will embody the company’s mission, deliver exceptional service, and help connect customers to our outdoor lifestyle. The position emphasizes teamwork, reliability, and a passion for environmental causes.