Seasonal Corporate Concierge Admin (Remote)

Personalization Mall; Oregon; Remote; USD 17,000 - 25,000; Part time

Job summary

The 1-800-FLOWERS.COM, INC Corporate Concierge Admin (Seasonal) is a seasonal, hourly role supporting the Corporate Concierge team with gifting and order management for business clients. You will handle inquiries, process orders, gather critical information, and ensure a seamless experience for corporate customers.

This position emphasizes exceptional service, collecting complete information, invoicing, and timely communication.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of customer service experience.
• Must complete pre-employment assessments, classroom training, and meet performance expectations.
• Exceptional customer service and relationship-building skills.
• Strong sales aptitude with ability to promote products when appropriate.
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with Microsoft Office (Outlook, Word, Excel, Teams).
• Experience with Salesforce or other CRM systems a plus.

Responsibilities

• Support the Corporate Concierge team by obtaining information from clients, including payment details, gift messages, recipient addresses, requested ship dates, and other order specifics.
• Process order information accurately and efficiently to minimize errors.
• Answer inbound calls from Corporate Concierge clients and provide exceptional customer service.
• Place outbound calls to confirm upcoming gifting needs and obtain missing information.
• Create invoices and enter customer orders into internal systems.
• Respond promptly to customer emails and follow up on outstanding requests.
• Work closely with the Corporate Concierge Team Lead to communicate progress and ensure timely order completion.
• Establish and maintain strong relationships with both internal and external customers.
• Manage inbound and outbound communications regarding order details and customer requests.
• Track customer interactions, account activity, and updates within Salesforce and CCS, when applicable.
• Meet and exceed productivity goals while maintaining a high level of quality and accuracy.
• Perform other duties and special projects as assigned.

Skills

Customer service

Sales aptitude

Verbal & written communication

Attention to detail

Multitasking

Time management

CRM familiarity

Education

High school diploma or equivalent

Tools

Microsoft Office

Salesforce

Job description

The 1-800-FLOWERS.COM, INC Corporate Concierge Admin (Seasonal) is a seasonal, hourly role supporting the Corporate Concierge team with gifting and order management for business clients. You will handle inquiries, process orders, gather critical information, and ensure a seamless experience for corporate customers.

This position emphasizes exceptional service, collecting complete information, invoicing, and timely communication.